topic Re: STRONGLY recommend AVOIDING PUBLIC MOBILE in Get Support

STRONGLY recommend AVOIDING PUBLIC MOBILE

DuncanC — Wed, 05 Jan 2022 05:41:27 GMT

The customer service problems are totally out of hand. If your reading this and have not signed up with them. Save yourself a huge headache and DON'T.

WORST PHONE PROVIDER EVER.

WORST CUSTOMER SERVICE OF ANY COMPANY DOING ANYTHING EVER.

HORRIBLE HORRIBLE UNACCEPTABLE NOTHING WORKS EXPERIANCE

SUPER FRUSTRATING

DO NOT GIVE THEM YOUR MONEY!!!

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Effort — Mon, 27 Aug 2018 16:42:11 GMT

Yeah, that is a really good idea. Keep posting and kiss your "10 year old" phone number good bye.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Iows — Mon, 27 Aug 2018 17:04:22 GMT

I have to agree. I can't even comment on the phone service since I'm still waiting (over a week) for a 'manager' to contact me and resolve my activation issue.

Takes the trophy for the worst provider for me.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

stonechucker — Mon, 27 Aug 2018 17:12:54 GMT

You all should have been here with the Fall 2016 Promo. It was at least a 12-day backlog.

I joined right before it was presented. I've had very few issues with this provider. The absolute best I've had, at less than 1/2 the costs I was paying before.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

limegirlfab — Mon, 27 Aug 2018 17:42:37 GMT

I have to agree...5 days I've been waiting for them to give me self service access because somehow when I activated at the store nothing saved properly? All I know is I've had no phone line for 5 days and they seem to be in no hurry to fix it. Plus I have no access to any of my information that they have online including my credit card info...who knows what's happening with that?! Most frustrating experience in a long time and I would never recommend anyone put themselves through this.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Excommando — Mon, 27 Aug 2018 17:56:35 GMT

Totally disagree....you must be very lacking basic phone skills if you’re having problems. I’ve had a fantastic experience with PM and have recommended to many friends. If you require lots of technical help maybe this isn’t the place for you.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Excommando — Mon, 27 Aug 2018 17:57:31 GMT

Totally agree.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

GreatCanadian — Mon, 27 Aug 2018 18:26:18 GMT

@DuncanC

Weren't you whining back in May about Public Mobile? Did you not get your issue resolved that time? If so, why did you stay? Doesn't make any sense to me.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Iows — Mon, 27 Aug 2018 18:36:13 GMT

@DuncanC

Whining, what a lovely word. That was not me. Probably another miserable PM customer.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

will13am — Mon, 27 Aug 2018 20:38:43 GMT

@Excommando wrote:
Totally disagree....you must be very lacking basic phone skills if you’re having problems. I’ve had a fantastic experience with PM and have recommended to many friends. If you require lots of technical help maybe this isn’t the place for you.

I have to agree with this statement. This service relies on a self serve model. People who enjoy this service most are those who are very self sufficient. The number of customer service agents here are far less than the so called "full service" brands. It is not so much the brand is bad but rather the brand may be a bad fit for certain customers.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Mary_M — Mon, 27 Aug 2018 21:12:50 GMT

Hey @DuncanC, @Iows and @limegirlfab

Thank you all for taking the time to express your concerns.

This is just a quick update that we don't take your situations lightly and we will look into it asap. @DuncanC - my colleague Ashley will be replying to your message shortly.

@@Iows I've sent you a private message directly

@limegirlfab my colleague Cedric will be sending you a message within the next hours.

Kind regards,

Mary

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

hxj140 — Tue, 28 Aug 2018 18:08:55 GMT

I love Public Mobile. I researched their service and support before joining so I knew exactly what to expect and I have not been disappointed or surprised at all. Their service just works.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Iows — Tue, 28 Aug 2018 18:18:17 GMT

@Excommando

...lacking basic phone skills ....

Great response! Five stars and $2 dollars off your next bill.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

mimmo — Tue, 28 Aug 2018 18:22:07 GMT

@Mary_M great to see you (and mods) replying to forum messages it great way to show that the forums are monitored and that action is/is being taken.

Keep up the good work.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

DuncanC — Tue, 28 Aug 2018 19:10:29 GMT

Apprently it was unfair for me to advice people to avoid switching to public mobile while my phone was not working and I was waiting in the 48 hour queue to get help.

So now that my solution is underway and my phone is back on the way to working and I can be objective about it, it's apparently a more fair time.

I STRONGLY ADVISE ANYBODY READING THIS WHO IS NOT ALREADY USING PUBLIC MOBILE NOT TO SWITCH TO THEM.

The couple bucks you save simply aren't worth it when anything goes wrong and you have no option but to wait days for very slow service to get it dealt with. They don't have a adaquate system to deal with customer issues (PM a mod on the forum is a joke, not a system). They don't have adaquate staff to respond in timely manner. Don't believe the silly fanboys, public mobile needs much fixing before their ready for any more customers.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

CS_Agent — Tue, 28 Aug 2018 19:23:33 GMT

Hi @DuncanC

Once more, our ways of operating have been explained to you and it is understandable if you do not agree with them, but as you noticed, by the service I've provided you with, we are here to help.

It has already been indicated that you are within the delay time to receive help, so as we all know this is a PUBLIC FORUM where folks come to get help.

Let us all keep our comments as helpful and least hateful as possible!

Thank you for your understanding.

Ashley

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

mimmo — Tue, 28 Aug 2018 19:28:11 GMT

@DuncanC for a couple bucks you might be right, what about all the people that are paying 1/2 of what they used to pay at their old provider.

You are entitled to your opinion and are free to share it. If the service does not fit your needs there are several other options out there. You need to weigh the benefits and the drawbacks and make your own decision.

Good luck.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

DuncanC — Tue, 28 Aug 2018 19:39:30 GMT

You don't have to accept either getting ripped off on the price or getting terrible customer service.

Virgin is cheap, but has awesome customer service. I'll be taking my business back to them.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

Anonymous — Tue, 28 Aug 2018 19:44:08 GMT

A couple bucks?

I'd been with Telus since the old Motorola brick phone. I recently had a substantial lifestyle change. I no longer needed what all I was getting. Going to the loyalty department at Telus yielded me a cost of about $65. Best they could do apparently.

I moved to PM and am spending almost half that. My next renewal I'm going to spend almost a third of that.

That's not a couple bucks.

If a customer thinks they're going to need all kinds of support and help NOW when they need it then sure, no, PM is not for them. For those that can wait and aren't in any rush to get something working then the savings are totally worth it.

Re: STRONGLY recommend AVOIDING PUBLIC MOBILE

skifan — Tue, 28 Aug 2018 19:45:28 GMT

@DuncanC Perfect......the sooner the better I would suggest. Let's hope you are much happier there. Ciao.