topic Help with new SIM in Get Support

Help with new SIM

Abbysemojis — Wed, 05 Jan 2022 05:41:11 GMT

Bought a SIM from Walmart

paid for a plan there so I assume it's activated.

Triple checked with bell that my phone is unlocked.

have reset my phone four times.

i have a iPhone SE

just get no service

is there something I need to do?

or is this SIM just bad?

Re: Help with new SIM

MacMe — Mon, 27 Aug 2018 15:14:57 GMT

Have you tried removing the SIM and re-inserting or checking for a carrier update?

https://support.apple.com/en-ca/HT201415

Re: Help with new SIM

will13am — Mon, 27 Aug 2018 15:17:06 GMT

Re: Help with new SIM

Konadian87 — Mon, 27 Aug 2018 15:22:01 GMT

i would recommand you to factory reset the iphone.

i am not sure why, but most of the iphone has problems with reading simcard.

Re: Help with new SIM

Abbysemojis — Mon, 27 Aug 2018 15:24:56 GMT

I should mention that I factory reset my phone two times.

i removed the SIM so many times and I followed all of apples protocol....

Re: Help with new SIM

NDesai — Mon, 27 Aug 2018 15:34:37 GMT

@Abbysemojis Try the sim in any other phone and see if it works. You are not alone. I have seen a few more reports regarding exact same thing. Not sure the issue is on Walmart's end or public mobiles end.

Anyways, most likely you will need to reach out to the mod team via private message and they will look into your account.

Re: Help with new SIM

Abbysemojis — Mon, 27 Aug 2018 15:38:49 GMT

How do I reach the moderator

Re: Help with new SIM

MacMe — Mon, 27 Aug 2018 15:45:51 GMT

@Abbysemojis wrote:
How do I reach the moderator

You send a private message to Moderator_Team.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: Help with new SIM

pakmode — Mon, 27 Aug 2018 16:15:49 GMT

Hopefully this gets sorted out for you asap OP.

Re: Help with new SIM

hxj140 — Wed, 29 Aug 2018 21:36:16 GMT

With the sim inserted in the phone, were you able to get through the activation screens? If yes, are you able to see your phone number under settings, phone?