topic Re: New SIM card in Get Support

New SIM card

burrowingeye — Tue, 04 Jan 2022 10:11:09 GMT

Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

Re: New SIM card

Anonymous — Fri, 12 Nov 2021 22:47:02 GMT

@burrowingeye

i suggest you to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link

to open our store locator and find the closest retailer to you.

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.

Re: New SIM card

Anonymous — Fri, 12 Nov 2021 22:49:25 GMT

@burrowingeye

after you getting New SIM card you i will do Swap,

How To Change Your SIM Card

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set !!

Re: New SIM card

Triguy — Fri, 12 Nov 2021 22:50:56 GMT

To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

Re: New SIM card

softech — Fri, 12 Nov 2021 22:52:23 GMT

@burrowingeye Yes, you can get a new SIM card from any Mobile retail.

Just an advise, DO NOT order the SIM from PM online as it will take LONG for delivery. Check local mobile stores like Loblaws/Walmart/Koodo/London Drugs

Once you have the card , login to My Account and click Change SIM Card and following the 2FA security to complete

Re: New SIM card

Triguy — Fri, 12 Nov 2021 22:55:56 GMT

You can order them from Canadian Cell Supplies which currently have them on sale for $4.99.

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Re: New SIM card

dabr — Fri, 12 Nov 2021 23:05:17 GMT

@burrowingeye wrote:
Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

@burrowingeye Perhaps try some troubleshooting tips before purchasing a new SIM. Maybe you need to submit a ticket to customer support to reprovision your SIM/account. You can also first try changing your network settings to 3G/WCDMA temporarily as Telus is upgrading equipment in some regions which is impacting service.

You can submit a ticket via the chatbot bubble bottom right of screen or send a private message to CS_Agent via the envelope icon top right to take a look at your account.

Here's couple of links for customer support: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New SIM card

hairbag1 — Fri, 12 Nov 2021 23:17:59 GMT

@dabr wrote:
@burrowingeye wrote:
Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???
@burrowingeye Perhaps try some troubleshooting tips before purchasing a new SIM.

Good thinking 88.

Maybe try that sim in a different phone for a couple of hours or even longer if possible.

Take the sim card outta the phone and give it a rub with the clean eraser on top of pencil.

Re: New SIM card

Yummy — Fri, 12 Nov 2021 23:22:50 GMT

Yes, you can order new SIM, replace failing and keep service/number.

But before that, search forum for advises how to deal with ill behaving SIMs.

Try to reseat it, clean contacts, etc. Try your SIM in another phone. Maybe your phone is failing and it is not SIM issue?

Re: New SIM card

darlicious — Fri, 12 Nov 2021 23:47:12 GMT

@dabr

🔥🔥🔥

Re: New SIM card

esjliv — Sat, 13 Nov 2021 00:48:11 GMT

@burrowingeye wrote:
Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

@burrowingeye how do you know it is the SIM card that is the issue without trying the SIM into another phone and seeing if the problem persists?

Can you remove the SIM card and gently wipe it clean. Then, gently blow into the SIM slot opening. There could be debris lodged somewhere affecting your service.

Toggling to airplane mode can also help some Network issues.

Performing a RESET of your NETWORK SETTINGS sometimes fixes finicky things.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: New SIM card

pkaraa — Tue, 23 Nov 2021 00:43:34 GMT

Hope you have tried changing the phone with the same SIM card too before you change it.

Sometimes the re-seating of SIM can fix these network issues.

Re: New SIM card

SoG — Wed, 01 Dec 2021 21:32:31 GMT

My son has a new phone and new SIM. Followed the instructions, entered new sim and security verification code, verified code. Account says that it's active and now showing the new SIM card #, but still no service on his phone.

Anything else we need to do?

Re: New SIM card

darlicious — Wed, 01 Dec 2021 21:36:43 GMT

@SoG

Try rebooting the phone. If that doesn't work. Toggle airplane mode on/off.

Edit:

Still no joy? Test the new sim card in your phone and report back your results.

Re: New SIM card

hTideGnow — Wed, 01 Dec 2021 21:38:01 GMT

@SoG did you try rebooting the phone?

since it is new phone and new SIM, maybe try to put the SIM in another phone or try another working SIM in this new phone. Just to make sure where is the weakest link

Re: New SIM card

SoG — Wed, 01 Dec 2021 21:51:02 GMT

Removed new SIM card, rebooted phone, and service is working now!

Thank-you!

Re: New SIM card

hTideGnow — Wed, 01 Dec 2021 21:53:16 GMT

@SoG Great! did you get the phone from PM ? CPO phone there? how fast it took you to receive the phone?

Re: New SIM card

SoG — Wed, 01 Dec 2021 21:57:38 GMT

Yes, ordered a pre-owned phone from PM on Saturday, received it Tuesday. Pretty smooth service overall. Phone is in immaculate condition, so far no issues.