topic Re: passed one week but my porting problem is still in there. in Get Support

passed one week but my porting problem is still in there.

cornan99 — Wed, 05 Jan 2022 05:41:02 GMT

Hi,

I am waiting more than 2days after replying private message but nobody takes it. So I am still using Fido sim.

Am I PM customer or Fido customer? my porting issue is existing more than one week and still not fixed.

I am paying both Fido and PM but actually I am Fido customer because PM didn't fix until now and I don't know when PM will fix my issue.

Please tell me whether can be fixed or not. if not I will return back to Fido again.

Re: passed one week but my porting problem is still in there.

mimmo — Mon, 27 Aug 2018 14:03:44 GMT

hopefully the mods will look into it today. if you replied then you should be in teh queue.

@CS_Agent are you able to confirm that you received the reply to @cornan99 private message, and can you give an estimate on when you might get to his port issue.

@cornan99 mods are pretty good at resetting the clock for porting issues. so you will only pay for one service not two.

Re: passed one week but my porting problem is still in there.

Mary_M — Mon, 27 Aug 2018 15:07:22 GMT

Good morning @cornan99,

Hey there,

thank you so much for taking the time to reply.

After going through your messages and your account, I can see that the Fido port still has not processed. As a matter of fact, they state that the PIN provided is not valid. In order for a port to go through, we must resubmit it with the correct information associated to your old service provider. Would you be able to call Fido and have them validate the account number and PIN# associated to the account? Please send it to me via private message

I look forward to your reply,

Mary

Re: passed one week but my porting problem is still in there.

cornan99 — Mon, 27 Aug 2018 16:24:23 GMT

I replied by private message now.

Re: passed one week but my porting problem is still in there.

Mary_M — Mon, 27 Aug 2018 16:31:28 GMT

awesome, I'm on it right now! 🙂 @cornan99

Cheers,

Mary

Re: passed one week but my porting problem is still in there.

cornan99 — Mon, 27 Aug 2018 21:24:25 GMT

Thanks for Mery_M's good supporting and I can solved my issue now.

Almost It has been long journey for me and if first step was correct then It would be fixed very quickely.

After I gave my Fido account to Mery_M then Porting problem was fixed.

Anyway, I am happy now my issue was solved.

Re: passed one week but my porting problem is still in there.

Mary_M — Mon, 27 Aug 2018 21:28:43 GMT

you're most welcome @cornan99, welcome to Public Mobile 🙂

Mary

Re: passed one week but my porting problem is still in there.

mimmo — Mon, 27 Aug 2018 21:28:58 GMT

@cornan99 great to hear. Welcome to the community. Hopefully it will be smooth calling going forward.