topic Re: Pro-rated REFUNDS!!! in Get Support

Pro-rated REFUNDS!!!

Disappointed — Wed, 05 Jan 2022 05:40:59 GMT

Lot of customers are facing porting issues without any incoming calls/text for quite some time now.

PM charged our credit cards for the services that they are unable to fulfill in a timely manner. Are they going to pro-rate the service plan now and start refunds?

Re: Pro-rated REFUNDS!!!

hummuschips — Sat, 19 Nov 2016 23:43:36 GMT

I have read from other users on here that they will change your plan start date to be date that they fix your porting issue so that you don't lose any of the 90 days you paid for.

Re: Pro-rated REFUNDS!!!

Disappointed — Sat, 19 Nov 2016 23:56:46 GMT

At least this sounds promising. Thanks.

Re: Pro-rated REFUNDS!!!

imm1304 — Sat, 19 Nov 2016 23:58:10 GMT

Hi @Disappointed,

Just want to second @hummuschips comment above.

PM staff have been good and reset the 90-day cycle to start from the day they restore service, solve issues for the customers.

Re: Pro-rated REFUNDS!!!

ShawnC13 — Sun, 20 Nov 2016 00:16:24 GMT

Sounds correct and I would think that they would only start your cycle from when you had an active line with all features working as designed and paid for

Re: Pro-rated REFUNDS!!!

noid — Mon, 19 Dec 2016 16:00:25 GMT

they declined my request to change start date without a reason. sent another pm to inquiry why.

Re: Pro-rated REFUNDS!!!

daredogg — Mon, 19 Dec 2016 19:27:16 GMT

how many days was it between your payment and having service fully functional? hopefully they have a reason why, because that seems unfair.

Re: Pro-rated REFUNDS!!!

noid — Mon, 19 Dec 2016 21:15:42 GMT

From start to finish close to a month. I did have an issue for a week where I had an incompatible phone. But a good chunk of time was waiting for the port.