topic Re: Possible fix! iPhone and no data in Get Support

Possible fix! iPhone and no data

jdodd1079 — Wed, 05 Jan 2022 05:40:56 GMT

Hi!

I wanted to pass this along in case anyone else was having trouble. My phone worked like a charm, but my husband'a didn't have data. The rest of it worked for him - phone, wifi connection, etc

I found a fix from 2015 about checking the APN settings in the settings menu of the iPhone and for some reason his apn settings were set as Koodo. We have never been a Koodo customer so that was strange!

But we replaced the all of Koodo with MB as suggested in the post and voila it worked

Re: Possible fix! iPhone and no data

hummuschips — Sat, 19 Nov 2016 23:39:02 GMT

Good work! Hope this helps some others having issues.

Re: Possible fix! iPhone and no data

eazybelle — Sat, 19 Nov 2016 23:44:30 GMT

Glad you found that info.

Any time data isn't working, one of the first things you should check is the APN settings. I think there's a sticky over the Getting Started.

Re: Possible fix! iPhone and no data

echf — Sat, 19 Nov 2016 23:55:05 GMT

Also remember to check and remove iPhone carrier profile configuration (Settings > General > Profile), especially if you are from Wind.

Re: Possible fix! iPhone and no data

jdodd1079 — Sun, 20 Nov 2016 06:53:22 GMT

We just found it interesting that it listed Koodo in the APN, when we have only ever been with Telus! I hadn't heard of APNs before today, so I learned something new!

Re: Possible fix! iPhone and no data

Rockdaddy22 — Sun, 20 Nov 2016 06:57:40 GMT

Is this an older iPhone?