topic Re: Changing phones in Get Support

Changing phones

MerrillBrian — Tue, 04 Jan 2022 10:11:06 GMT

My phone was stolen. I bought a new sim card and a new phone. I want to activate the new phone using the new sim card. The online directions assume that I am starting as a new customer but I already have a plan and a phone #. What do I do?

Re: Changing phones

Anonymous — Sat, 13 Nov 2021 00:51:07 GMT

@MerrillBrian : Log in to your self-serve account and click Change SIM Card. Don't use the activation method.

Re: Changing phones

softech — Sat, 13 Nov 2021 01:04:26 GMT

@MerrillBrian

are you able to login to your My Account?

Once login, click Change SIM Card

Select the 2FA security method , in your case would be Email as you lost your old SIM and phone

More details here:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: Changing phones

MerrillBrian — Sat, 13 Nov 2021 01:30:13 GMT

Worked like a charm....thanks

Re: Changing phones

MerrillBrian — Sat, 13 Nov 2021 01:31:34 GMT

Thanks for the detail....This worked great!