topic Re: PM: Time to get my money back in Get Support

PM: Time to get my money back

mohamed_mohamed — Wed, 05 Jan 2022 05:40:47 GMT

I ported yesterday and my credit card got charged by PM but apparently my porting has not been completed yet since I can not receive calls or texts. I have sent private message to @Mary_M with all the required info but still my issue did not get fixed. My Chatr account still active and my Chatr bill due is soon. I do not wanna get charged by PM and chatr. I really understand the current workload but I also do not wanna get charged by two providers. Sorry but it is impossible for me to have Monday coming without being able to receive calls. Sorry but I might have to charge my credit card back from PM since I did not get a full service and I do not wanna get charged by two providers either. I hope you could solve my issue as soon as possible.

Thanks and your help is very appreciated.

@Caroline_D @Brooke_C @Jeremy_M

Re: PM: Time to get my money back

eazybelle — Sat, 19 Nov 2016 23:13:27 GMT

Hey, sorry to hear man. You just gotta wait for the mods to help out...

Keep the Chatr SIM in until the service is cut off.

Re: PM: Time to get my money back

makkahn28 — Sat, 19 Nov 2016 23:14:46 GMT

Hi. That is very unfortunate, @Shazia_K, @Mary_M, @Jeremy_M, @Val_T, @Brooke_C, @Saray_O, can you assist @mohamed_mohamed with this ASAP?

Re: PM: Time to get my money back

piepie — Sat, 19 Nov 2016 23:14:48 GMT

@mohamed_mohamed sorry to hear that 😞 try contacting them through Twitter? That worked the fastest for me. Got it sorted within a day.

Re: PM: Time to get my money back

mohamed_mohamed — Sat, 19 Nov 2016 23:17:39 GMT

@piepie I tweeted PM about 9 hours ago but no response either

Re: PM: Time to get my money back

mohamed_mohamed — Sat, 19 Nov 2016 23:23:54 GMT

@eazybelle Well I do not wanna have two active accounts with two different providers. I do not wanna pay two providers!!!!! PM already charged me and Chatr will charge me too, chatr due is this week

Re: PM: Time to get my money back

eazybelle — Sat, 19 Nov 2016 23:33:48 GMT

Well I would assume once the port gets escalated, the date of the port will be concrete and you won't be charged extra with Chatr. It's normal for both services to continue working even after a port, especially when it's not fully complete. Unfortunately, your port is taking longer than it should.

Re: PM: Time to get my money back

Leena_sachdev — Sun, 20 Nov 2016 03:25:15 GMT

@mohamed_mohamed Yeah same here. I have activated my sim on thursday and still there's no proper service. I cant receive call and also my payment for old network is due in 2 days. This is really making me mad.

I have also tweeted them about 10 hours ago but no response up til now.

Re: PM: Time to get my money back

mohamed_mohamed — Sun, 20 Nov 2016 14:19:51 GMT

It is very frustrating

Re: PM: Time to get my money back

LD500 — Sun, 20 Nov 2016 15:56:44 GMT

Re: PM: Time to get my money back

Shazia_K — Wed, 23 Nov 2016 16:13:46 GMT

Hello @mohamed_mohamed,

please view my reply on the latest thread.

Thanks,

Shazia

Re: PM: Time to get my money back

Rockdaddy22 — Wed, 23 Nov 2016 16:16:00 GMT

Mohamed it failed do to wrong pin provided when porting.

Re: PM: Time to get my money back

eshast87 — Wed, 23 Nov 2016 16:20:35 GMT

Hi @Shazia_K

I have sent you a PM yesterday with my account information for help with porting. Can you review the message and let me know if anything is missing?

Re: PM: Time to get my money back

Diamondjenny — Wed, 23 Nov 2016 16:44:43 GMT

@eshast87 @Shazia_K looks like I am in the same boat. is the best way to request reset of when my 90 day plans starts in these community chats??

Re: PM: Time to get my money back

eshast87 — Wed, 23 Nov 2016 16:50:55 GMT

@Shazia_K @Diamondjenny

Hi diamondjenny, you can try on FB or Twitter as well. But @Shazia_K is definitely the right person to help on here.

I have also submitted an email request through contact us on Thursday and all the messages sent to the mods are unread.

Tagging other mods @Mary_M, @Jeremy_M, @Brooke_C and @Dave_M.

Re: PM: Time to get my money back

mohamed_mohamed — Mon, 28 Nov 2016 14:10:51 GMT

@Shazia_K My porting issue got solved last week. So far I can receive and make calls, receive and send messages. However, I can not send messages to people who are with Fido. For some reasons whenever I send message to my friend who is registerted with Fido I get report "Message sent failed". Would you please help. Thanks.