topic Re: Can i transfer phone number if my PM is deactivate it ? in Get Support

Can i transfer phone number if my PM is deactivate it ?

victor088 — Tue, 04 Jan 2022 10:11:04 GMT

Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ?

Another question, if I do activate the account how come it wont let me pay for the $15 plan ?

Re: Can i transfer phone number if my PM is deactivate it ?

hTideGnow — Tue, 16 Nov 2021 15:29:06 GMT

@victor088 wrote:
Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ?

Another question, if I do activate the account how come it wont let me pay for the $15 plan ?

@victor088

You CANNOT transfer your number out with a suspended account

You have to change plan to $15 first, then load the amount and reactivate

Re: Can i transfer phone number if my PM is deactivate it ?

hairbag1 — Tue, 16 Nov 2021 15:29:38 GMT

@victor088 wrote:
Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ? ...Your PM account must be Active to port out.

Another question, if I do activate the account how come it wont let me pay for the $15 plan ? ...How long has that account been Suspended ? Be aware that if longer than 90 days, that account is dead.

Re: Can i transfer phone number if my PM is deactivate it ?

walker1 — Tue, 16 Nov 2021 15:29:06 GMT

@victor088

Yes it has to be active to port out. No if Porting out to Telus or Koodo.

Re: Can i transfer phone number if my PM is deactivate it ?

hTideGnow — Tue, 16 Nov 2021 15:30:36 GMT

@hairbag1 do they really allow to port to Telus and Koodo with a suspended account? Are they doing it as a favour only (so, it is luck and depend on the agent and hence YMMV) or it is regular practice that they will allow this even for suspended account?

Re: Can i transfer phone number if my PM is deactivate it ?

walker1 — Tue, 16 Nov 2021 15:34:02 GMT

@hTideGnow

It's a regular known practice.

Re: Can i transfer phone number if my PM is deactivate it ?

hairbag1 — Tue, 16 Nov 2021 15:33:48 GMT

@hTideGnow wrote:
@hairbag1 do they really allow to port to Telus and Koodo with a suspended account? Are they doing it as a favour only (so, it is luck and depend on the agent and hence YMMV) or it is regular practice that they will allow this even for suspended account?

Not that I'm aware of...that's why I suggested that the account has to be Active in order to be port out.

Re: Can i transfer phone number if my PM is deactivate it ?

hTideGnow — Tue, 16 Nov 2021 15:42:42 GMT

@walker1 wrote:
@hTideGnow
It's a regular known practice.

Thanks @walker1 .. yes, my original question should have directed to you. .somehow i got it mixed up with @hairbag1 🙂

Re: Can i transfer phone number if my PM is deactivate it ?

victor088 — Tue, 16 Nov 2021 15:46:08 GMT

@hairbag1 my account just got suspended today. i had the $40 plan but i want to reactivate it with the $15 plan but it wont let me. it says that i have to pay for the $40 plan first.

cant i just pay for $15 plan ? since this is a prepaid service why cant i just pay the $15 plan ? it so weird.

Re: Can i transfer phone number if my PM is deactivate it ?

walker1 — Tue, 16 Nov 2021 15:47:51 GMT

@hTideGnow

No worries 😊.

This topic was discussed a few weeks ago and an oracle confirmed this is ok since, it's All in the Family.

Not sure, which oracle said it was ok though. Sorry 😐

Re: Can i transfer phone number if my PM is deactivate it ?

Anonymous — Tue, 16 Nov 2021 15:50:15 GMT

@victor088 : You should be able to go in to Change Plan and change the plan and then pay for it. Are you transferring out of the family or staying in the family?

Re: Can i transfer phone number if my PM is deactivate it ?

victor088 — Tue, 16 Nov 2021 15:54:48 GMT

yeah its working now.

thanks.

Re: Can i transfer phone number if my PM is deactivate it ?

walker1 — Tue, 16 Nov 2021 15:57:11 GMT

@Anonymous

The OP is probably neither Archie Bunker or Meathead, so they are probably not All in the Family. lol

Re: Can i transfer phone number if my PM is deactivate it ?

Anonymous — Tue, 16 Nov 2021 15:59:28 GMT

@victor088 : Thanks but the first reply is your solution.

Re: Can i transfer phone number if my PM is deactivate it ?

pkaraa — Tue, 16 Nov 2021 19:16:18 GMT

If you were on a different plan than $15 then change plan first and then pay for $15 plan.

Account should be good standing and able to receive Text to authorize the port.

Re: Can i transfer phone number if my PM is deactivate it ?

dabr — Tue, 16 Nov 2021 20:08:50 GMT

@walker1 wrote:
@hTideGnow
No worries 😊.
This topic was discussed a few weeks ago and an oracle confirmed this is ok since, it's All in the Family.
Not sure, which oracle said it was ok though. Sorry 😐

IIRC it might have been@computergeek541 . Perhaps he can confirm/correct this...

Re: Can i transfer phone number if my PM is deactivate it ?

computergeek541 — Tue, 16 Nov 2021 22:04:27 GMT

@dabr wrote:
@walker1 wrote:
@hTideGnow
No worries 😊.
This topic was discussed a few weeks ago and an oracle confirmed this is ok since, it's All in the Family.
Not sure, which oracle said it was ok though. Sorry 😐
IIRC it might have been@computergeek541 . Perhaps he can confirm/correct this...

Yes, porting out a number from a suspended Public Mobile account to a a Telus Mobility or Koodo Mobile account is still allowed. I have not read any information from the Public Mobile team stating anything contrary to that.