topic Re: Just moved to Public Mobile - internet not working in Get Support

Just moved to Public Mobile - internet not working

canadianrhythm — Wed, 05 Jan 2022 05:40:18 GMT

Hello Community!

I just moved to PM from FM. I have data on my PM account however can't seem to access internet. ERR_Internet_Disconnected.

Using an iPhone 7P. Can anyone help please?

Thanks,

Harshad

Re: Just moved to Public Mobile - internet not working

NDesai — Sun, 26 Aug 2018 06:31:18 GMT

@canadianrhythm There is some sort of settings that i cannot remember for iPhones that triggers something. May be it's the carrier update option or network reset. May be those who are familiar with iPhone can give better advice.

Re: Just moved to Public Mobile - internet not working

canadianrhythm — Sun, 26 Aug 2018 06:48:42 GMT

Thanks for your message.

I received a message saying my port-in has been successful but it hasn’t because I tried calling my number and it’s going to Voicemail. I guess the problem lies there. I don’t know how long this will take. 😞

Escalated it to the Mod Team too.

Re: Just moved to Public Mobile - internet not working

Anonymous — Sun, 26 Aug 2018 12:00:32 GMT

@canadianrhythm, If you have sent a PM to the moderators, they should be able to get your port completed so that you can receive calls. Just be patient, they will get to you soon.

Re: Just moved to Public Mobile - internet not working

super8989 — Sun, 26 Aug 2018 12:30:54 GMT

If you have an iPhone 7, there won't be a need to set APN manually.

Go to Settings -> General -> About and check the Network name and Carrier. It should say Public Mobile and Public Mobile 32.0 (latest version).

I have iPhone 6 Plus and I didn't need to set any APNs manually. Everything was automatic. Try restarting the device. My activation was very quick. Took me 15 minutes or so. I activated my sim card online, popped it in, got a text and was good to go.

If restarting doesn't work, follow these instructions for the APN settings (but again, I didn't do any of these. I restarted the device and it was good)

Re: Just moved to Public Mobile - internet not working

hxj140 — Sun, 26 Aug 2018 13:38:35 GMT

If a restart doesn't work, go to settings, cellular, cellular data network, and click on reset settings.

Hope this helps in some small way.

Re: Just moved to Public Mobile - internet not working

canadianrhythm — Mon, 27 Aug 2018 03:32:12 GMT

Hey guys,

Thank you all for the troubleshooting advice. Unfortunately, nothing that I did helped (even googled and followed the instructions). It was a quite a dampener and so I chose to port out.

Thanks again, everyone!

Re: Just moved to Public Mobile - internet not working

hxj140 — Mon, 27 Aug 2018 12:58:24 GMT

Sorry to hear that you had to port out.

Hopefully, your data service works properly with your new carrier.

Re: Just moved to Public Mobile - internet not working

canadianrhythm — Fri, 14 Sep 2018 22:54:18 GMT

I ported to Virgin and the data works supremely well.

Back on PM for a different prepaid number and the data issue persists. Have escalated to mod. On the 40$ 4.5 GB plan but it doesn’t work. LOL.