topic Re: Active long distance plan is not working in Get Support

Active long distance plan is not working

Fina — Wed, 05 Jan 2022 05:40:00 GMT

Hello, I have active long distance plan (the 400 minutes add on) which is still active and has lots of minutes left in the plan; however, I made long distance to call someone in Holland today and I got a message "sorry, talk is not included in your current plan". I purchased the 400 minutes long distance add a few weeks ago and had used it without any problem.

Please help how to resolve this issue. Thank you all. Fina

Re: Active long distance plan is not working

Anonymous — Sat, 25 Aug 2018 18:58:50 GMT

@Fina, Holland is **not** included in the list of included countries. Have you called there before using your PM plan?

** Edit: I meant to say Holland is NOT included in the list!

Re: Active long distance plan is not working

mimmo — Sat, 25 Aug 2018 18:56:26 GMT

You might be dialing the number incorrectly. That message often happens with missing /extra digits

Re: Active long distance plan is not working

Fina — Sat, 25 Aug 2018 19:10:03 GMT

I just dialed different numbers in different cities in Holland and dialed land lines and mobile phones; I received the same message: "Public Mobile here. Sorry, Talk is not included in your current plan....". I also tested by calling Poland and Germany, and I had no problem connecting and no message from Public Mobile. So, my long distance add on is not the problem. It seems that Holland numbers are the problem.

Re: Active long distance plan is not working

Fina — Sat, 25 Aug 2018 19:19:27 GMT

Thank you, I did not know know that Holland is not included in the list of countries in Public Mobile. It explains why the calls did not get through. Thank you.

Re: Active long distance plan is not working

Anonymous — Sat, 25 Aug 2018 21:16:55 GMT

@Fina, FYI...

International minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela