topic Re: reactivating account in Get Support

reactivating account

Shutdown — Wed, 05 Jan 2022 05:39:53 GMT

Is it possible yet to port back into the old email address if you ported out before from PM to koodo and now want koodo back to PM?

Re: reactivating account

Anonymous — Sat, 25 Aug 2018 17:33:10 GMT

@Shutdown, If you have completed your port to Koodo, and now want to port back to PM, I think you should be fine, even if using the same email address. Just keep in mind that *IF* you are on Koodo prepaid, you will need to start with a different email address, and then need moderator assistance to change email on file for your new PM account.

Re: reactivating account

mimmo — Sat, 25 Aug 2018 17:37:36 GMT

Depends if your email address is still in the system. I just came back and used a Gmail alias.

Re: reactivating account

Shutdown — Sat, 25 Aug 2018 17:41:04 GMT

If I go to forgot my password it says "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" which leads me to think it's just disabled. If I enter another email that isn't there it says "Sorry, we’re unable to verify your email address."

Re: reactivating account

Anonymous — Sat, 25 Aug 2018 17:42:54 GMT

@Shutdown, If you ported out from PM, your account would have been shut down/cancelled. You would likely need to create a new acount in the self serve portal.

Re: reactivating account

Shutdown — Sat, 25 Aug 2018 17:55:49 GMT

@Anonymous yes I know but what I'm asking is if it will allow me to create a new account under the same old email instead of being forced to use another one.

Re: reactivating account

mimmo — Sat, 25 Aug 2018 18:06:48 GMT

It means your old account is still in the system. Mods might be able to delete the old account so that you can re use the email address

Re: reactivating account

Shutdown — Sat, 25 Aug 2018 20:20:47 GMT

It worked fine with old email address.