topic Re: Cannot receive calls/texts in Get Support

Cannot receive calls/texts

Rkvtycoon — Wed, 05 Jan 2022 05:39:44 GMT

Hello to the public mobile community. It's great to be here and off of Fido.

Now the issue I'm experiencing.... I activated my service on Thursday the 17th. Things went smoothly and my number seemed to of ported correctly as I could make and also receive both calls and texts. However, yesterday I could not receive calls or texts but could make them. I removed the sim, turned off and on the phone, etc. And still it is not working. This is very problematic as I need to be on call for my business. I've contacted 3 moderators by pm and still no word.... What can I do at this point, it's been over 30hrs.

Thanks all, and another hello to everyone!

Re: Cannot receive calls/texts

ShawnC13 — Sat, 19 Nov 2016 18:59:02 GMT

Did you get a text message saying that your transfer request was completed successfully? Can you try your Fido SIM it might be still active which means youa re mid port. My recommendations is that if your FIDO sim is live to put it back in and run with it until you have the PM sim all active and up and running

Re: Cannot receive calls/texts

Rkvtycoon — Sat, 19 Nov 2016 19:04:47 GMT

I didn't receive a text and I'm currently out of town and don't have my Fido sim. If I was at mid port would it not have worked at the start?

Re: Cannot receive calls/texts

majsiddiqui — Sat, 19 Nov 2016 19:04:47 GMT

@Rkvtycoon

Did your incoming calls and text messages issue resolve?

I'm wondering because after porting my number from Fido, I am not receiving text message, but everything else is working.

Thanks.

Re: Cannot receive calls/texts

Rkvtycoon — Sat, 19 Nov 2016 19:06:15 GMT

Nope Maj, nothing yet. When someone tries to text me it bounces back and if someone tries to call it goes straight to VM

Re: Cannot receive calls/texts

ShawnC13 — Sat, 19 Nov 2016 19:09:12 GMT

Sounds like you it is mid port even though you had full service before. Are you able to log in to you FIDO account and still see if it is open. When I logged into my Rogers it told me my account was closed and I only had limited access to view my bill.

Re: Cannot receive calls/texts

Rkvtycoon — Sat, 19 Nov 2016 19:15:16 GMT

My Fido account seems normal as I can navigate all areas and not just billing. Perhaps it's a port issue...I do need this fixed rather quickly... What is the average time the moderators are online? Thanks shawnC13

Re: Cannot receive calls/texts

ShawnC13 — Sat, 19 Nov 2016 19:18:59 GMT

I don't know what the average response time is as it has been very busy for them. With this being at the end fo the promo they could be super busy today expecially hearing hte walk up SIM card sales were sold out or had huge lines.

Re: Cannot receive calls/texts

majsiddiqui — Sat, 19 Nov 2016 19:20:38 GMT

@Rkvtycoon

I see. It seems like porting is still in the process for you (as others have mentioned in this thread).

In my situation all my services are working on PM, except that I'm receiving text messages on my old Fido line. Given that I submitted my port request around 1:15pm EST, my port request could still be in the process. But you have been waiting for 30+ hours now - it should have been completed. Hang in there, hopefully, this will get addressed soon for you.

Re: Cannot receive calls/texts

Rkvtycoon — Sun, 20 Nov 2016 16:59:13 GMT

Yeah this is getting annoying because nothing has changed. From my understanding is that every day that goes by is another day Fido will charge me a pro-rated rate until PM fully takes over. Therefore, this is 2 extra days I'll be paying for nothing. I get the mods are swamped with the new sign ups but there has to be a more efficient way of doing things.

Re: Cannot receive calls/texts

ssamrai — Sun, 20 Nov 2016 17:10:48 GMT

If you get this resolved I'd love to know what you did and who you spoke to? I have the same issue porting my number from Fido and I've been waiting for more than 7 days.

Re: Cannot receive calls/texts

majsiddiqui — Sun, 20 Nov 2016 18:34:40 GMT

@ssamrai

My number ported successfully from Fido on Saturday afternoon. The text issue was resolved when I removed the Fido sim from the device and rebooted the device with PM sim. Did several tests for call/text/MMS/data and everything was working.

I hope these issues resolve for anyone experiencing problems. With the weekday starting we don't want semi working services.

Re: Cannot receive calls/texts

majsiddiqui — Sun, 20 Nov 2016 18:38:49 GMT

@Rkvtycoon see my update above. Hope this help you if you're still experiencing issues.

Re: Cannot receive calls/texts

Rkvtycoon — Sun, 20 Nov 2016 21:22:52 GMT

Still not resolved..I've pmed 4 mods now...

Re: Cannot receive calls/texts

Rkvtycoon — Sun, 20 Nov 2016 21:24:02 GMT

I've restarted my phone a few times but still no avail.

Re: Cannot receive calls/texts

Rkvtycoon — Mon, 21 Nov 2016 23:39:54 GMT

Another day and no resolution... Mods aren't even logging on to read their PM's.

Re: Cannot receive calls/texts

Rkvtycoon — Mon, 21 Nov 2016 23:50:29 GMT

I found this posted by jeremy_m

How quickly should I expect a Community Moderator to respond to me?
During our business hours, our Community Moderators strive to respond to you within 20-30 minutes of you tagging or private messaging them

I find it strange that it says this, posted on Oct 18th, but all three of the moderators I've contacted haven't read any messages and 2 of them haven't even logged on since the 19th! I get it, they have lives too, but when there's a post about business hrs and when they should respond I feel that's quite problematic.

72hrs now and counting for no service....

Re: Cannot receive calls/texts

Maharg15 — Tue, 22 Nov 2016 00:44:16 GMT

I'm in the same boat. I still cannot receive texts or calls. I am fine with waiting I just wish they could tell me what number I have, or how long (even if it's 2 weeks to a month) before getting help. I'm pretty patient when I know how long I have to wait, sitting in limbo is the frustrating part.

Re: Cannot receive calls/texts

Rkvtycoon — Tue, 22 Nov 2016 01:59:04 GMT

The frustrating part for me is that it worked for the first day and then stopped. What also bothers me is that I'm technically paying for two services when I only want to be paying for one. I'm just not sure why the mods aren't online more often especially since it seems many people are having problems with their port.