topic Re: Only Incoming calls not working in Get Support

Only Incoming calls not working

raceway — Wed, 05 Jan 2022 05:39:29 GMT

Ported over yesterday at 6pm and the phone is still not receiving calls - it goes straight to a message that the VM is not yet set up but the pm voicemail was setup. Everything else works well. Can anyone help? Thanks.

Re: Only Incoming calls not working

jheili99 — Sat, 19 Nov 2016 18:14:37 GMT

hi..

this means your port has not fully been done yet.....your old sim will probably still work as well for incoming calls.... restart phone...if still problem, wait a littl longer until this afternoon...if still a problem than you have to contact one of the moderators via private message..

cheers

Re: Only Incoming calls not working

piepie — Sat, 19 Nov 2016 18:19:57 GMT

@raceway that happened to me too. I thought that by waiting overnight the porting would sort itself but it didn't. I sent a direct message to their Twitter platform and everything was sorted out in a matter of minutes. I found that out of all the communication platfroms I've tried, Twitter was the fastest. Good luck! It might take a while considering how many people are porting over from other carriers now.

Also, if you can't send them a direct message, try tweeting them letting them know that the Direct Message isn't sending and they'll send you one from their end (:

Re: Only Incoming calls not working

raceway — Thu, 24 Nov 2016 18:57:58 GMT

I tried pming a mod and twitter saturday, still no response. Its my wifes line so she is really starting to frown upon my judgement to go with publicmoblie. lol This is starting to look really MickeyMouse...

Re: Only Incoming calls not working

oilblue99 — Thu, 24 Nov 2016 19:21:00 GMT

@raceway

Waiting is frustrating, no doubt. A couple suggestions:

Maybe, just maybe this one will work (I don't know if you already have access to Self Serve).
If your earlier private message to a Mod didn't include the required details, send another.
The Get Help - Contact Us link has reportedly worked for some people. Might be worth a shot (though of course there's every chance the same people are working both the Mod queue and the "Contact Us" queue).

Also note there's a chance they'll reset the start date of the plan.

Good luck!

Re: Only Incoming calls not working

raceway — Thu, 01 Dec 2016 09:49:28 GMT

Still waiting for a resolution for my wifes line? It has been 2 weeks now. Got a reply via twitter but cant pm public mobile there. They did not add me but asked me to send my info that way?

Re: Only Incoming calls not working

Mary_M — Fri, 02 Dec 2016 16:11:22 GMT

Hey @raceway,

I will be sending you a private message shortly, please keep an eye on your inbox!

Best regards,

Mary