topic Re: Chose wrong plan! in Get Support

Chose wrong plan!

Noor — Wed, 05 Jan 2022 05:39:27 GMT

Unfortunately I chose a wrong plan as I wanted 12g/90 days the fall promo plan, however my account activation has been failed due to some reasons and was told to sign up on the community panel for a solution.

Is there any chance that I can change my plan to the promo one?

Re: Chose wrong plan!

AndreLaranjeiro — Sat, 19 Nov 2016 17:59:42 GMT

Yea, after your account is set up, you can go into your account under plans and change it to the promo combination. Welcome to PM

Re: Chose wrong plan!

vgdam — Sat, 19 Nov 2016 18:04:28 GMT

yup. The self-serve in public mobile is very flexible! If you need more information on how to do it, please do not hesitate to PM me.

Re: Chose wrong plan!

JaK — Sat, 19 Nov 2016 18:26:57 GMT

Hi @Noor;

If you've already activated the wrong plan, you have a couplke options.

You could go to self serve as suggested. However, there you will only be able to change the plan immediately if you pay again, or change on renewal for the next cycle (which you need to do before the 20th), in which case you will have 1 cycle of the lesser plan.
Private message 1 of the moderators, they can change it for you this cycle w/o extra pay. Note that they are backlogged and will likely not get to it for a while, be patient.

Re: Chose wrong plan!

Noor — Sat, 19 Nov 2016 19:39:14 GMT

My account hasn't been activated and I have not been charged for the wrong plan. I private messaged the moderator and now waiting for a response.

Re: Chose wrong plan!

Noor — Sat, 19 Nov 2016 22:11:46 GMT

Ok thanks I hope it's going work for me too. Still waiting for moderator's reply though

Re: Chose wrong plan!

Saray_O — Wed, 30 Nov 2016 16:49:36 GMT

Hi @Noor,

I just sent you a private message 🙂