topic Re: Porting: is my number lost? in Get Support

Porting: is my number lost?

Kylam1015 — Wed, 05 Jan 2022 05:39:25 GMT

So I attempted to port my Rogers number in the self serve portal, I didn't get any error messages. After half an hour my Rogers SIM card deactivated, so I switched over to the public mobile sim. The public mobile sim still shows the original "new" number. My Rogers account now says it's been canceled, but my Rogers number is no where to be found. Did I lose my phone number? Or is it just in progress? Anyone else experienced the same issue? And how did it turn out for you?

thanks!

Re: Porting: is my number lost?

JaK — Sat, 19 Nov 2016 17:55:35 GMT

Hi @Kylam1015;

Don't panic, this is just a port in progress. (Even if it fails somehow, your number won't be lost.)

Re: Porting: is my number lost?

Joof — Sat, 19 Nov 2016 17:56:36 GMT

@Kylam1015

It's possible that it's still in the process of porting over the number.

When I ported from Rogers, it was almost instant; I just made sure by asking a friend to text my number and it was working fine.

Maybe you could try that as well? It's possible that your self-serve account may be showing the wrong number.

Also, which fields did you use to port over your number when asked for your Account #, IMEI, etc.?

Re: Porting: is my number lost?

td80 — Sat, 19 Nov 2016 17:57:45 GMT

Once my wife account become active it took a few more minutes for the number to be displayed in the phone app. Also performed a few phone restarts during that time.

Re: Porting: is my number lost?

JPhone — Sat, 19 Nov 2016 17:58:40 GMT

You could try turning off your phone and turning it back on to see if that makes the phone refresh what phone # it "has" ?

It might just be taking a while like the other people here said.

Re: Porting: is my number lost?

jgorman — Sat, 19 Nov 2016 18:00:26 GMT

Just give it a few. It sounds like it's in progress.

Re: Porting: is my number lost?

Kylam1015 — Sat, 19 Nov 2016 18:04:01 GMT

I used my Rogers account number.

i tried calling and texting my Rogers number and it just says it's not in service.

I tried restarting my phone, re-inserting the SIM card, the number that shows up is still the pm "new" number and not the Rogers one.

I know I should be more patient but I am panicking that the phone number I've had for 15 years may be lost.

Re: Porting: is my number lost?

td80 — Sat, 19 Nov 2016 18:12:51 GMT

How long as it been since the port?

Re: Porting: is my number lost?

Kylam1015 — Sat, 19 Nov 2016 18:39:21 GMT

It's been an hour or so since the Rogers account got deactivated. Just never experienced this before, usually it's pretty instantaneous. I will be patient.

Hopefully I can move my case to that successful port thread soon!

Re: Porting: is my number lost?

td80 — Sat, 19 Nov 2016 18:49:27 GMT

I imagine things are moving slowly on this 11th hour. Give if seem time. My friend referral hasn't processes yet either and last week they were lightning quick.

A friend went to a Sim pickup location in Toronto this morning and there was 100 people in line when the doors opened.

Re: Porting: is my number lost?

jgorman — Sat, 19 Nov 2016 18:59:15 GMT

Wow. 100 in line

Re: Porting: is my number lost?

Kylam1015 — Sat, 19 Nov 2016 19:04:34 GMT

I picked mine up in Vancouver yesterday, only had 30 sims left when I got to the front of the line at 12pm.

Re: Porting: is my number lost?

Kylam1015 — Sat, 19 Nov 2016 22:03:28 GMT

Self update: 5 hours and still no luck... at least data is working

Re: Porting: is my number lost?

djsherwin — Sat, 19 Nov 2016 22:34:41 GMT

Probably doesn't make you feel any better but I'm in the same situation. Ported approximately 18-20 hours ago. Received the closure e-mail from Koodo but still have the new number I registered with on PM. I sent a PM to @Shazia_K about an hour ago but I don't expect to hear anything back right away, I'm sure they're swamped.

Hoping my number isn't lost either, but I'm confident it should work.. eventually.

Re: Porting: is my number lost?

Kylam1015 — Sun, 20 Nov 2016 01:46:44 GMT

Oh no! Not very comforting to hear it's taking so long. Hopefully it'll work out for the both of us! I wonder if there's others who had this resolved. I sent a pm to one of the mods too. I wouldn't mind some good news...

Re: Porting: is my number lost?

Vickel — Sun, 20 Nov 2016 01:54:47 GMT

you should get a text sying our port is successful when it is completed. Hopefully it is just their systems are slow as lots of people are activating and porting.

Good Luck

Re: Porting: is my number lost?

BigD — Sun, 20 Nov 2016 01:55:39 GMT

I have had the same issue when I ported my Rogers number in. I fixed it by manually changing " my phone number " in setting. I am using iPhone 6+.

Re: Porting: is my number lost?

Kylam1015 — Sun, 20 Nov 2016 06:04:08 GMT

I tried doing that on my iPhone 6s...makes no difference, still says it's not in service when I call my old phone number. After a while the phone number changes back to the "new" PM number. I think in your case it probably worked already, just your phone didn't update. Thanks for the suggestion tho.

Re: Porting: is my number lost?

Kylam1015 — Wed, 23 Nov 2016 17:15:17 GMT

I just really want to know if others who have had this problem got it resolved? I don't mind waiting but I need to know I won't lose my number. My google account and whatsapp are connected to my old phone number. If someone else gets that number assigned to them, then technically they can have access to all my accounts... @Mary_M and @Shazia_K please reply as this has a huge impact on my personal information.

Re: Porting: is my number lost?

djsherwin — Wed, 23 Nov 2016 18:23:57 GMT

Still not fixed for me either. I haven't seen any indication of people in our situation having their problems fixed either. Definitely concerning.