topic Re: New PM user - Random Data Network Drops Several Times a Day in Get Support

New PM user - Random Data Network Drops Several Times a Day

ace_phone — Wed, 05 Jan 2022 05:39:18 GMT

Hi,

About one week ago I got a new OnePlus 6 phone and moved to Public Mobile from Telus at the same time. I've got a 4G LTE plan and I play Pokemon Go amongst other things. I immedietely started experiencing problems with playing Pokemon Go on Data but I thought it was because there was a big update expected that weekend because the game would act like it was stuck trying to download something and when I got back to wireless it would go away.

Once I finally got the download. I could no longer blame that.

Now, Several times a day, I get a "Network Connection Error." After which, my game won't reconnect until I can find WIFI, even though it appears I have data connectivity again.

Any suggestions?

Re: New PM user - Random Data Network Drops Several Times a Day

mimmo — Fri, 24 Aug 2018 15:27:26 GMT

Can you try the sim in your old phone? This helps isolate account vs hardware issues .

Is it happening everywhere or just one location

Try switching the network frequency you are using or switch to 3g instead of lte

Re: New PM user - Random Data Network Drops Several Times a Day

pakmode — Fri, 24 Aug 2018 16:10:49 GMT

1. Check your APN settings.

2. Change network settings and see if that helps.

3. Reboot your phone.

Let us know if that helps.

Re: New PM user - Random Data Network Drops Several Times a Day

popping — Fri, 24 Aug 2018 16:27:25 GMT

@ace_phone

When all suggestions above failed to fix your problem. Do a network reset.

Re: New PM user - Random Data Network Drops Several Times a Day

austinhuang — Fri, 24 Aug 2018 17:13:45 GMT

Check...

APN settings
Disabling 4G (That happened to my Huawei)
Location (Check the nearest cell tower...Telus also uses Bell towers)

Re: New PM user - Random Data Network Drops Several Times a Day

will13am — Fri, 24 Aug 2018 17:22:09 GMT

This sounds like a phone issue. The first thing I would do is try to correlate the location where problems are occuring to the outage map. If it is not network outage, then it is the phone.

http://canadianoutages.com/status/telus/map/

Re: New PM user - Random Data Network Drops Several Times a Day

ace_phone — Sat, 25 Aug 2018 06:22:15 GMT

It is happening everywhere and with increasing frequency. I intend to try my old phone once I recharge it.

Re: New PM user - Random Data Network Drops Several Times a Day

ace_phone — Sat, 25 Aug 2018 17:33:03 GMT

I have a OnePlus 6 and am having Network connection errors constantly while on data 4G LTE. This has been from day one. New phone. New network.

Folks on this community say it must be a phone problem, and OnePlus customer service say it must be a network problem.

OnePlus customer service suggests that there should be an APN setting for their phones available from the Network. Has anyone heard of this?

Re: New PM user - Random Data Network Drops Several Times a Day

ace_phone — Mon, 10 Sep 2018 15:21:06 GMT

Putting the SIM in my old phone, I don't get any problems.

Changing the APN settings didn't make any difference.

I did a factory reboot which seems to have helped quite a bit. I still get data drops, but I'm able to get back on without finding a WIFI signal so I'm okay with that. I wish I knew what had caused the problem in the first place though. But it's not Public Mobile so that's good news.

Thanks for your help.

Re: New PM user - Random Data Network Drops Several Times a Day

stonechucker — Mon, 10 Sep 2018 15:23:41 GMT

Do you have a case on your phone? Could you be holding the phone blocking the antenna?