topic Re: Sim cards never showed up in Get Support

Sim cards never showed up

moreilly — Wed, 05 Jan 2022 05:39:10 GMT

My dad ordered a couple of sim cards last week to get set up on the fall promo and they never showed up. Is there any way to activate the plan without sim card or with a dummy sim card number and then do a switch later?

Re: Sim cards never showed up

ben10nnery — Sat, 19 Nov 2016 17:20:57 GMT

I think they will honor the promo plan if you ordered them before the 20th.

Re: Sim cards never showed up

MasterOogway — Sat, 19 Nov 2016 17:22:59 GMT

Unless you get a sim card number you can't activate the plan. However if you ordered the sim card from around october 25th to Nov 16th online, you can still get this plan even if the sim cards arrive later.

Re: Sim cards never showed up

imm1304 — Sat, 19 Nov 2016 17:23:43 GMT

@moreilly, PM has announced that if you ordered sim cards by the 16th of November, you will be able to activate with the promo plan even if your cards are delayed in the mail.

Re: Sim cards never showed up

JaK — Sat, 19 Nov 2016 17:27:13 GMT

No, but they will honour the promo if ordered by the 16th and they don't arrive in time.

Here's from PM's post:

We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th.

Why the November 16th cut-off date you might ask? SIM card orders take 1-2 business days to arrive at your home, and Canada Post does not deliver on the weekends. Knowing that there is a lead time for SIM cards to arrive, we have temporarily stopped SIM card ordering until after the promotion is complete. This is because anyone who would have ordered a SIM card after November 16th would not have received their SIM card in enough time to sign up for the promo plan. We didn’t want anyone to get your hopes up and then be disappointed.

@ben10nnery wrote:
I think they will honor the promo plan if you ordered them before the 20th.

Re: Sim cards never showed up

hslee1210 — Sat, 19 Nov 2016 17:28:32 GMT

PM stopped taking new sim card orders to make sure sim cards arrive on time. Since you ordered them earlier, contact moderator and provide confirmation number of sim purchases.

Re: Sim cards never showed up

vgdam — Sat, 19 Nov 2016 17:31:38 GMT

Ya, I think so. I am sure if you speak with one of the moderators, they will work something out with you!

Cheers buddy,

Re: Sim cards never showed up

moreilly — Sat, 19 Nov 2016 17:38:18 GMT

Excellent! Thanks