topic Re: My SIM isn't connected to the network in Get Support

My SIM isn't connected to the network

Falcoara — Wed, 05 Jan 2022 05:39:06 GMT

I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

Re: My SIM isn't connected to the network

popping — Fri, 24 Aug 2018 01:35:52 GMT

@Falcoara wrote:
I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

Did you activate online or at a store?

Had you login to check your account status?

Are you using a locked phone?

If yes, you need to get it unlocked by the provider who sold you the phone.

Re: My SIM isn't connected to the network

mimmo — Fri, 24 Aug 2018 01:36:57 GMT

What phone are you using? Can you try sim in a different phone?

Re: My SIM isn't connected to the network

Anonymous — Fri, 24 Aug 2018 01:37:44 GMT

I think you need to contact the mods about that caps lock key problem too. 🙂

Re: My SIM isn't connected to the network

austinhuang — Fri, 24 Aug 2018 01:46:47 GMT

@Falcoara wrote:
I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

CALM DOWN FIRST!!111!1!!!

Did you port your number into PM, or you got a new number?
What is your phone model?
~~Did you buy it from another carrier? Is it unlocked?~~
Did you power off & on?

Then we can determine if you should contact the mods or not.

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 01:43:10 GMT

It's unlocked...I used many diff Sims....I did it online...there is no store that I know.I paid 10$ and choose the plan...I out the SIM card inside and it doesn't work...pretty annoying.thank you

Re: My SIM isn't connected to the network

Luddite — Fri, 24 Aug 2018 01:47:06 GMT

Which plan exactly did you purchase?

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 01:48:44 GMT

10$

Re: My SIM isn't connected to the network

austinhuang — Fri, 24 Aug 2018 01:49:35 GMT

@Luddite wrote:
Which plan exactly did you purchase?

Since he said

I paid 10$ and choose the plan...

Then he's probably on the $10 plan.

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 01:50:19 GMT

Public mobile number...so it's a new number....Samsung galaxy 5 i think

Re: My SIM isn't connected to the network

mimmo — Fri, 24 Aug 2018 01:50:20 GMT

@Falcoara what phone are you using make and model.

Did you try a network search?

Can you try the sim on a different phone? (Helps determine account vs hardware issue

When you loginto selfserve what does the overview page say?

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 01:54:31 GMT

Sorry but I don't understand you;)selfserve?...I already answered the above questions.i will try networksearch...but I also never been asked a pin number...such is wierd

Re: My SIM isn't connected to the network

austinhuang — Fri, 24 Aug 2018 01:59:03 GMT

Galaxy 5 or S5?

Galaxy 5 (I5500) is not compatible with Public Mobile. Galaxy S5 does (On 3G only, except G900M/A/T/W8, these support 4G here. If bought in Canada then it's probably a G900W8). See here.

Re: My SIM isn't connected to the network

stonechucker — Fri, 24 Aug 2018 02:04:10 GMT

Did you purchase the ready made $10 plan, or do a build your own 30 day plan without selecting voice, sms, or data?

If you did the latter, you didn’t purchase a plan.

What networks have you used your phone on? Have Telus or Koodo been in the mix? Bell or Virgin?

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 02:06:58 GMT

I have a phone that isn't supported by public mobile

Re: My SIM isn't connected to the network

Anonymous — Fri, 24 Aug 2018 02:42:25 GMT

@Falcoara wrote:
I have a phone that isn't supported by public mobile

I don't get it. Which is it? You said otherwise over here.

Re: My SIM isn't connected to the network

Falcoara — Fri, 24 Aug 2018 03:20:34 GMT

Well I probably didn't read it properly the first time I checked it..units new to me that phones don't work for Sims....never had this issue....so unfortunately I can't use it

Re: My SIM isn't connected to the network

Anonymous — Fri, 24 Aug 2018 03:25:50 GMT

@Falcoara wrote:
Well I probably didn't read it properly the first time I checked it..units new to me that phones don't work for Sims....never had this issue....so unfortunately I can't use it

Then I guess that's your answer. If the phone came from elsewhere then it's possible to not work. But if it worked on another Canadian provider like Bell, Telus, Virgin etc and even Rogers then it should work for PM.

Re: My SIM isn't connected to the network

austinhuang — Fri, 24 Aug 2018 03:24:39 GMT

@Falcoara wrote:
Well I probably didn't read it properly the first time I checked it..units new to me that phones don't work for Sims....never had this issue....so unfortunately I can't use it

The phone itself is pretty old (2010). Were you with Rogers? If so, the phone probably only supports 2G in Canada, which is scheduled for shutdown in 2020.

Get a new phone.

If this solves your question, please select my reply as Solution!

Re: My SIM isn't connected to the network

AustinLee — Fri, 24 Aug 2018 08:15:50 GMT

Possibly a locked phone. Maybe you put the sim in wrong. Possibly the phone itself could be malfunctioning or broken.