topic Re: help problem set up... activiation failed in Get Support

help problem set up... activiation failed

josephcommerce — Wed, 05 Jan 2022 05:39:03 GMT

HI.. All,

I need help, I got this error message, but it appear my credit card was charged the amount

- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.

Thanks for submitting your activation request. Your request has been processed. Full details are below.

When I try to log in, it does not work.

What should I do?

Thanks

Re: help problem set up... activiation failed

imm1304 — Sat, 19 Nov 2016 16:48:39 GMT

Hi @josephcommerce,

You will most likely have to send a private message to any one of the mods, @Mary_M, with your public mobile sim card number to get help.

There is a small chance that you already have service on your public mobile sim card. Have you tested yet?

Re: help problem set up... activiation failed

oadest — Sat, 19 Nov 2016 17:19:37 GMT

Got that exact same message last night when I tried activating and porting my number over from Telus; credit card was charged as well.

Set up the APN just like the instructions say and sim card didn't work. I did get an e-mail from Public at 12:30am (about 5 hours after I tried activating) saying welcome to Public but, nothing from Telus yet about leaving (for reference, my husband did his the day before and it was instant).

I sent a private message to the mods and sent in a ticket from the contact us page.

Re: help problem set up... activiation failed

shumster83 — Sat, 19 Nov 2016 19:04:09 GMT

Same exact issue for me. private messaged one of the mods. Hopefully it gets resolved soon.

Re: help problem set up... activiation failed

josephcommerce — Sun, 20 Nov 2016 15:42:08 GMT

Thank you for the reply.

I have send the message now.

Thank you.

Let hope all of us get the fall promo $120 by end of the day.

Thanks