topic Re: My phone number is not working and not showing the usage in my profile in Get Support

My phone number is not working and not showing the usage in my profile

manouch — Wed, 05 Jan 2022 05:38:56 GMT

I have a plan of 10$ per month but my phone when I dial from outside giving the message that the communication is not possible?

Please help!!

Re: My phone number is not working and not showing the usage in my profile

Dunkman — Thu, 23 Aug 2018 22:15:08 GMT

@manouch

Is it possible that you used up your minutes? Can you send or receive text? Is your plan still active? ie. when is your payment date?

Re: My phone number is not working and not showing the usage in my profile

manouch — Thu, 23 Aug 2018 22:18:11 GMT

no i never used my minutes maybe 5 to 6 minuters

is there anyone from publicmobile who can help?

Re: My phone number is not working and not showing the usage in my profile

Dunkman — Thu, 23 Aug 2018 22:22:48 GMT

If you need to contact Public Mobile, you need to contact one of the moderators for account issues. It will take some time for moderator to respond though.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)

Re: My phone number is not working and not showing the usage in my profile

manouch — Thu, 23 Aug 2018 22:32:46 GMT

it should be a technical phone number to solve the problem I paid for the service if I have to wait to get an answer why public mobile then provide services without support phone number?

Re: My phone number is not working and not showing the usage in my profile

DaViD2018 — Thu, 23 Aug 2018 22:33:28 GMT

Try rebooting your phone...I had this issue once and after a reboot, it worked fine.

Re: My phone number is not working and not showing the usage in my profile

manouch — Thu, 23 Aug 2018 22:34:42 GMT

this is not a problem from my phone I don't see even my phone number in my account and the usage is dissappeared so the problem is from Publicmobile not my phone!

Re: My phone number is not working and not showing the usage in my profile

passiveegg — Thu, 23 Aug 2018 23:30:29 GMT

Yes i suggest you privately message the moderator team and tell them your issue. Tehy should be able to help.

Re: My phone number is not working and not showing the usage in my profile

will13am — Fri, 24 Aug 2018 00:15:44 GMT

@manouch wrote:
this is not a problem from my phone I don't see even my phone number in my account and the usage is dissappeared so the problem is from Publicmobile not my phone!

Usually no usage in the account means the allotment is all used up.

Re: My phone number is not working and not showing the usage in my profile

manouch — Fri, 24 Aug 2018 00:23:47 GMT

Yeah budy I had service for 3 years before with Public I know what does this all means, but more than 2 hours passed my phone still not working I think the best way is to make a complain trough CCTS to get an answer from Public Mobile, they have to be responsible when they sell the service if they are not hiring enough support memebers or no phone support number they won't have to sell the service as for each day of the service we are paying!

Re: My phone number is not working and not showing the usage in my profile

will13am — Fri, 24 Aug 2018 00:43:32 GMT

@manouch wrote:
Yeah budy I had service for 3 years before with Public I know what does this all means, but more than 2 hours passed my phone still not working I think the best way is to make a complain trough CCTS to get an answer from Public Mobile, they have to be responsible when they sell the service if they are not hiring enough support memebers or no phone support number they won't have to sell the service as for each day of the service we are paying!

It is always the customer prerogative to seek CCTS assistance. Go for it if you think it will restore your service. I think your best best is to wait for the moderators to do their thing. When you contact the CCTS, the first thing they are going to ask is if you have given the carrier a chance to respond to you. It is going to be tough for you to say yes to that when the knowledge base clearly says that response times from the moderator team can be much longer than a couple of hours.

Re: My phone number is not working and not showing the usage in my profile

manouch — Fri, 24 Aug 2018 00:49:38 GMT

Are you a moderator or what?

why you defend Public Mobile? I didin't ask you to respond me or to give me suggestion about what I need to do, I know what to do and you need to keep your recommendation for someone who is not aware of the legal procedure i know how to write my complain buddy and I know how the procedure with CCTS works, don't think that people are without knowledge here and can't understand you are a public mobile moderator or somebody who has benefits from Public Mobile.

Re: My phone number is not working and not showing the usage in my profile

stonechucker — Fri, 24 Aug 2018 01:14:22 GMT

Hey @manouch, why so harsh?

Rarely are moderators in the forum these days. The subscriber base is what provides most support these days. Chill out, and accept it for what it is.

Huge promos right now, and a system related to payments having issues lately, so wait times for responses are elevated.

You will bet support.

Re: My phone number is not working and not showing the usage in my profile

austinhuang — Fri, 24 Aug 2018 01:22:46 GMT

Accessing/leaving voicemail counts as minutes. That might be a reason why your minutes are used up.

CCTS is the final option. Do it if you didn't receive a response within the promised 48 hours frame.

Re: My phone number is not working and not showing the usage in my profile

JL9 — Fri, 24 Aug 2018 05:30:31 GMT

We have already went through this a few days ago. I have no doubt that you will hear from moderators and they will tell you that you indeed used up your allotted minutes.

But if taking out your frustrations with, run on, non-sensical insults and rambling, helps. Then knock yourself out bud.

Re: My phone number is not working and not showing the usage in my profile

manouch — Fri, 24 Aug 2018 01:27:40 GMT

I know anything better than you, there is a problem from Public mobile not me I never used voicemail and the stuff they have problem with their system they only sell the service without technical support, Then knock yourself out bud.

Re: My phone number is not working and not showing the usage in my profile

yiatioxi-ok — Fri, 24 Aug 2018 04:34:39 GMT

What on earth are you talking about?

Re: My phone number is not working and not showing the usage in my profile

yiatioxi-ok — Fri, 24 Aug 2018 04:38:27 GMT

Sooo if you don’t like PM why do you bother with it— just go to another service provider and stop whining

Re: My phone number is not working and not showing the usage in my profile

manouch — Fri, 24 Aug 2018 10:51:31 GMT

Yeah I was just waiting for you to advise me

I really don’t need your advise buddy so you advise your family instead.

Re: My phone number is not working and not showing the usage in my profile

Anonymous — Fri, 24 Aug 2018 14:26:17 GMT

This username says he's been here for a couple years but he only just signed up to the Community yesterday. Hmm

This is a low-budget consumer-level service. If you've sent a PM to the mods then you'll just have to sit back and wait. Don't send another PM or you get dropped down the queue.