topic Re: Porting from Koodo taking forever in Get Support

Porting from Koodo taking forever

davis78 — Wed, 05 Jan 2022 05:38:45 GMT

Hi folks,

I signed up for Public Mobile on Tuesday Nov. 15th in order to take advantage of their Fall promotion for 12 GB over 3 months. The activation went fine but since im on Koodo i had to request for porting of my old Koodo number through the Public Mobile "Get Help" request. However, it is now Saturday and i still have yet to receive any update on whether PM got my message and when the port will happen. I saw some people mention it could take up to 48-72 hours, but it is already past that and i still see that my Koodo account is active. I've been waiting for it to become inactive at which point i assume the port will have taken place, but like i said this still hasn't happened. Can one of the moderators help me out here ? If you need to find my account, you should be able to use the email address i signed up for PM community with. It is the same i used for activating PM account. Thank you.

-Dave

Going to tag a moderator here in hopes that i get a response from one of them: @Mary_M

Re: Porting from Koodo taking forever

ryanzhuhanying — Sat, 19 Nov 2016 14:38:39 GMT

Same with me, no one reply anything and I am paying two phone bill now.

Re: Porting from Koodo taking forever

davis78 — Sat, 19 Nov 2016 14:41:11 GMT

Yah exactly. In fact im paying for 4 cell plans in total as my wife is waiting for port from Koodo too.

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 14:48:19 GMT

Ya, I am also waiting for my number to be ported. This is taking for ever...

Re: Porting from Koodo taking forever

jlm1991 — Sat, 19 Nov 2016 14:53:49 GMT

Did you guys try pushing the port in yourself? Was with Komodo until last night. Activated with a burner number and ported my Koodo number over. Went through with no problems.

Re: Porting from Koodo taking forever

davis78 — Sat, 19 Nov 2016 14:57:52 GMT

I've already gone through the activation process as new number and now im just waiting for the port to be done from Koodo. According to directions during activation, you cant use the auto-port feature for Koodo numbers.

@jlm1991, can you elaborate on how you did it exactly ?

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 14:58:49 GMT

yes please.

Re: Porting from Koodo taking forever

jlm1991 — Sat, 19 Nov 2016 15:06:02 GMT

Go into my account, then change plan there should be a tab for changing you number. Then port the number over

things that help.

using a different email for pm than you used for koodo

checking the authorized box before entering in info

Re: Porting from Koodo taking forever

davis78 — Sat, 19 Nov 2016 15:23:08 GMT

Ahh okay. I might give that a shot. Thanx for the info! 😉

Re: Porting from Koodo taking forever

trader — Sat, 19 Nov 2016 15:29:40 GMT

I have followed the instructions as advised, but I got the message""We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 15:59:02 GMT

Thank man, that worked. Number is now ported over. Not sure why public mobile says you need a moderator to complete this process for those who have koodo numbers...

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 16:15:10 GMT

Here's my step to step guide for those who need help porting their koodo numbers to public mobile.

1. Go to My Account (top right of the screen)

2. Click on Change plan

3. Click on Change Phone number

4. Check the box "Transfer a wireless or wireline number from Public Mobile or another provider"

5. Enter your old number into the field box.

6. Click on "Check Eligibility"

7. Then enter your information (note: I only had to enter my account number and PIN)

8. Check "I am authorized to transfer this phone number"

9. Click "Confirm"

And you're done. Enjoy!!

Re: Porting from Koodo taking forever

srlawren — Sat, 19 Nov 2016 16:29:46 GMT

Glad to hear that worked @vgdam. Sorry I was just about to respond to your private message when I saw this.

For evwryone: the reason it's suggested to let a moderator help you from Koodo is there is a small catch. If you have a Koodo *pre-paid* account, foe the port to work, you *must* have a different email address on file for the two services. So if you registered for PM in the activation step using the same email that you have on file at Koodo, then you must first do this:

Sign into your Koodo self-serve account and change the email address they have for you to an alternate email address. If you don't have a secondary one (most people do), sign up for a free Gmail.com or outlook.com address first.

Once you are sure your email is different in the two systems then sign into your Public Mobile self-serve account (https://selfserve.publicmobile.ca) click on plans and add ons, then change phone number. Click on the option to transfer a phone number.

On the next step, I suggest you put a checkmark in the "I am authorized..." checkbox *first* and then fill j. Your Koodo phone number and click the button to check eligibility.

On the next step as per @vgdam, use only tour Koodo account number, your name exactly as it shows up in Koodo self-serve system in the bottom field, and an alternate phone number they could contact you at (they won't, but it's a required field) in the event of an issue. Any phone number other than your Koodo # or you temporary Public Mobile # will work--home #, work #, spouse/partner's #, etc. Leave all other fields blank and submit the request.

Re: Porting from Koodo taking forever

srlawren — Sat, 19 Nov 2016 16:31:32 GMT

@trader are you a pre-paid Koodo customer? Did you use the same email address activilating your Public Mobile account ad you use a Koodo? If so please see my response immediately above this response. You should be able to re-request your port using that technique.

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 16:37:10 GMT

Thank you @srlawren for the detailed response!

Re: Porting from Koodo taking forever

srlawren — Sat, 19 Nov 2016 16:43:27 GMT

@vgdam thanks! I just re-read it and it's full of typos. This is the hazard of typing quickly on your phone and having it auto-"correct" as you type. It often guesses wrong and sometimes I don't notice. And since I'm in the mobile browser st the moment I can't even edit the post to fix it. Embarrassing but hopefully people CNA figure out what I was trying to say lol. Foe = for, tour = your, j = in. Etc.

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 16:47:24 GMT

haha, hey @srlawren, its all good. I didnt have any trouble understanding it, I am sure no one else will either!

Re: Porting from Koodo taking forever

davis78 — Sat, 19 Nov 2016 17:31:42 GMT

Thanx @srlawren / @vgdam. That worked like a charm! I now have my Koodo number ported over. Public Mobile could save themselves a lot of headache if they would just include some directions on how to do this somewhere. Hopefully others find this thread.

Re: Porting from Koodo taking forever

vgdam — Sat, 19 Nov 2016 17:39:09 GMT

@davis78, I am glad to hear it worked out for you!

And I totally understand where you're coming from. I was also getting worked up with this issue too until I visited the public mobile forum. The community is extremely helpful and responsive!

Re: Porting from Koodo taking forever

srlawren — Sat, 19 Nov 2016 17:41:32 GMT

@davis78 yes it's frustrating. Myself and other community members have given this advice many times repetitively as a result. In the vast majority of cases following those steps works and requires no intervention or assistance from support staff. It must drive them a bit nuts too lol.