topic Stolen phone, looking to register IMEI to blacklist in Get Support

Stolen phone, looking to register IMEI to blacklist

PEMM — Wed, 05 Jan 2022 05:38:38 GMT

Hello, my phone was recently stolen and was looking to register it under the blacklist, anyone know how to go about it for public mobile?

Re: Stolen phone, looking to register IMEI to blacklist

Dunkman — Thu, 23 Aug 2018 19:56:43 GMT

@PEMM

In your self service account, under plans and add-ons tab, you can pick the lost/stolen phone tab. That will suspend your service.

You might need to private message a moderator to actually put the IME on the blacklist though.

Re: Stolen phone, looking to register IMEI to blacklist

popping — Thu, 23 Aug 2018 20:06:41 GMT

@PEMM wrote:
Hello, my phone was recently stolen and was looking to register it under the blacklist, anyone know how to go about it for public mobile?

You should report to PM first to stop people from using your SIM card.

1. Use [Plan and Add-Ons] --> [Lost/Stolen Phone] after login to your account

2. Disable autopay and remove your credit card from your account. This will prevent people from using your phone to dial 611 to add minutes/data using your credit card.

These steps are protecting you from charges that you did not use. I hope someone will provide information on how to register your phone.

You may contact DeviceCheckCanada for more info.

https://www.devicecheck.ca/check-status-device-canada/

Re: Stolen phone, looking to register IMEI to blacklist

will13am — Thu, 23 Aug 2018 20:24:15 GMT

For phone blacklisting, please contact the moderator team for assistance. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

To confirm the phone is placed in the blacklist, use the following link.

https://www.devicecheck.ca/check-status-device-canada/