topic Re: Can't Port From Wind - Error in Get Support

Can't Port From Wind - Error

tsm28 — Wed, 05 Jan 2022 05:38:12 GMT

Couldn't port from Wind during the activation so I chose a temporary number. Tried porting again now that my account is active but received this error:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Filled in all the fields for the port request.

Re: Can't Port From Wind - Error

fktw3 — Sat, 19 Nov 2016 05:35:05 GMT

I ported 3 numbers from Wind. I usually just enter the account number. I figured that the more info I give them, the higher chance that something is mismatched. It worked fine all 3 times. If you can, try again with just the account number.

Re: Can't Port From Wind - Error

tsm28 — Sat, 19 Nov 2016 05:40:05 GMT

Thanks for the suggestion but got the same error. I'll try again in the morning.

Re: Can't Port From Wind - Error

fktw3 — Sat, 19 Nov 2016 05:41:55 GMT

@tsm28, oh, that sucks. Hopefully, it'll work tomorrow.

Re: Can't Port From Wind - Error

MoreYummy — Sat, 19 Nov 2016 06:11:26 GMT

It seems their server or network too busy since tons of people are signing up and porting in the last few hours of the promotion.

Re: Can't Port From Wind - Error

ASharpTM — Sat, 19 Nov 2016 06:12:25 GMT

I think I read some people were having success by using a different browser. I'm not sure if that will work but it's worth a shot.

Re: Can't Port From Wind - Error

Pillzberri — Sat, 19 Nov 2016 06:21:59 GMT

When I ported from wind I used account number pin alternate number and name on the wind account

Re: Can't Port From Wind - Error

tsm28 — Sat, 19 Nov 2016 07:21:59 GMT

Thanks. That's actually the first combination I tried.

Re: Can't Port From Wind - Error

tsm28 — Sat, 19 Nov 2016 17:24:33 GMT

Found the problem! When I filled in the Alternate Number field in the port form, Chrome auto-fill went back and changed the port number field as well. I couldn't see it cause my low resolution laptop had scrolled it off the top of the screen.

Re: Can't Port From Wind - Error

Pillzberri — Sat, 19 Nov 2016 17:26:15 GMT

Glad you got it fixed!

Re: Can't Port From Wind - Error

jgorman — Sat, 19 Nov 2016 17:27:59 GMT

Great news 😀