topic Re: Porting Issues - PM setup the wrong number off by 1 digit in Get Support

Porting Issues - PM setup the wrong number off by 1 digit

zeeden — Wed, 05 Jan 2022 05:38:07 GMT

Hi all,

I'm porting from rogers, my account in self serve shows the correct number. however, when I send a text out from my public mobile activated sim it's another number. What's odd is that, it's almost the same number, it's just one digit off. And when I call this number I get someone else's voicemail...

I got a text from Pm telling me I have go to contact us and complete the sim and activation form as well. But the sim is already activated, just with the wrong number.

Re: Porting Issues - PM setup the wrong number off by 1 digit

fktw3 — Sat, 19 Nov 2016 05:19:45 GMT

When you call the "wrong" number from another phone, does your cell ring?

Re: Porting Issues - PM setup the wrong number off by 1 digit

zeeden — Sat, 19 Nov 2016 05:23:31 GMT

I get someone's voicemail, my phone does not ring. my wife called me and my old rogers phone rang, the one that was supposed to be ported.

Re: Porting Issues - PM setup the wrong number off by 1 digit

zeeden — Sat, 19 Nov 2016 05:35:05 GMT

Now I'm receiving texts from unknown people..

@Shazia_K can you assist?

Re: Porting Issues - PM setup the wrong number off by 1 digit

zeeden — Sun, 20 Nov 2016 05:11:54 GMT

Just wanted to update this thread to let everyone know that I got the port to successfully work.

What i did was re-initiate a port in self-serve. Choose the option "CHANGE NUMBER".

I also made sure the Name and Address in my PM profile matched with the outgoing account's info.