topic Re: Major Issues my Account! (Not this one) PLEASE HELP! in Get Support

Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Wed, 05 Jan 2022 05:38:04 GMT

I activated my account earlier today (not this one) and I'm having major issues.

1. I can't log in to my account. It tells me my password is wrong, when I try changing my password it says my email can't be verified, even though I got a confirmation email. I used to be a koodo member 8 or so years ago. I didn't know that was an issue.

2. When I put my SIM card in I can't make phone calls or send texts at all. But I've been charged the $120..

I'm trying my best to stay positive, but I'm starting to have second thoughts.

Re: Major Issues my Account! (Not this one) PLEASE HELP!

jlm1991 — Sat, 19 Nov 2016 05:21:16 GMT

PM a mod

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sat, 19 Nov 2016 06:30:27 GMT

@Jeremy_M

Re: Major Issues my Account! (Not this one) PLEASE HELP!

ERICJIANG — Sat, 19 Nov 2016 07:10:01 GMT

Seems like PM has trouble with Koodo users

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sat, 19 Nov 2016 23:00:35 GMT

So when is someone gonna reply to this? I've paid for a service I can't receive???

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Disappointed — Sat, 19 Nov 2016 23:16:40 GMT

Don't expect any reply from any of the MOD's:

This seems like a very poorly organized promo without proper planning and thinking. There are many people in the same boat as you. I truly believe that this is a disaster. It’s been few days for me also without any incoming calls but they charged me. NOT sure how they can charge anyone’s credit card when they can’t even provide a service.

I want to move away from this service provider but I’m afraid that I may lose my phone # as I’m stuck in between porting my number.

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sun, 20 Nov 2016 16:01:14 GMT

@Mary_M

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Muzzy — Sun, 20 Nov 2016 16:03:13 GMT

Did you setup your My Account?

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sun, 20 Nov 2016 16:12:02 GMT

No I haven't ... still stressing

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Muzzy — Sun, 20 Nov 2016 16:16:51 GMT

I would try that. Not 100% sure if it helped me but once I put my SIM in I manually created My Account. Than I started testing my phone. With your PM SIM in your phone does it recognize its a PM SIM?

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sun, 20 Nov 2016 19:52:06 GMT

Yeah, I have my SIM activated, account is set up, phone recognizes it as a pm SIM. I get no services from it, though; and I can't log in to my account. Credit card has been charged.. I've got nothing to go on.

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Muzzy — Sun, 20 Nov 2016 21:02:02 GMT

just to clarify that you went here....

https://selfserve.publicmobile.ca/

and setup your account.

Re: Major Issues my Account! (Not this one) PLEASE HELP!

Lg1 — Sun, 20 Nov 2016 23:21:13 GMT

Yup! @Muzzy