topic Re: Credit Card Transaction declined but card was billed in Get Support

Credit Card Transaction declined but card was billed

Quad4x4 — Wed, 05 Jan 2022 05:37:59 GMT

I am trying to activate my SIM card and received the error message that my credit card transaction was declined, however my credit card was billed how can I activate my account without re-entering all the information and being billed twice ?

Re: Credit Card Transaction declined but card was billed

FFL — Sat, 19 Nov 2016 04:03:41 GMT

Im in a similar situation as you. I accidently paid with my Visa Debit but when I try to change my autopay to Visa Credit, I get declined. Hasn't worked for the past two days.

Re: Credit Card Transaction declined but card was billed

hslmdjim — Sat, 19 Nov 2016 04:33:19 GMT

In the exact same boat. I've tried with an MC, Visa, AMEX all declined. Called the MC and the rep said the charge was approved. Must be something on PM's end.

Re: Credit Card Transaction declined but card was billed

erotavlas — Sat, 19 Nov 2016 04:36:49 GMT

@hslmdjim did you check all your accounts? Did PM charge you for each attempt? Or only for the first one?

I was charged for the first unsuccessful attempt. I haven't tried again yet until I hear back from moderator.

Re: Credit Card Transaction declined but card was billed

hslmdjim — Sat, 19 Nov 2016 04:52:04 GMT

They charged me for the first two. Not the subsequent ones. Called into the bank and they said there were two charges, for the same amount (plan without tax), and both were approved. I have the confirmation numbers. I just hope it didn't start the porting process already or something that makes me lose my number.

Re: Credit Card Transaction declined but card was billed

hslmdjim — Tue, 22 Nov 2016 04:41:01 GMT

Hi, I'm wondering if you have heard back from a mod? Messaged like 5 of them and not a single response.

Re: Credit Card Transaction declined but card was billed

Quad4x4 — Tue, 22 Nov 2016 23:17:24 GMT

Have had no reply's from mod's in the community or by email. I sent an email to them on Friday and have heard nothing , my messages to the mod's show that they have not even been read yet

Re: Credit Card Transaction declined but card was billed

magimug — Wed, 23 Nov 2016 00:35:57 GMT

Same thing here...PM'd a mod....have yet to hear back

Re: Credit Card Transaction declined but card was billed

Quad4x4 — Tue, 29 Nov 2016 01:15:19 GMT

Still No response from Public Mobile and none of the Mod's that I have private messaged have eeven looked at my messages . I am very frustrated at this point.

Re: Credit Card Transaction declined but card was billed

Mary_M — Thu, 01 Dec 2016 14:44:49 GMT

Good morning @Quad4x4,

I will be sending you a private message shortly with more details.

Thank you very much for your patience,

Mary