topic Re: Network locked SIM card inserted in Get Support

Network locked SIM card inserted

TML2016 — Wed, 05 Jan 2022 05:37:54 GMT

Hello, I just transferred my SIM to a new phone (worked in the prior phone) and it says network locked sim card inserted. The phone I bought was supposed to be unlocked. I just activated this week.

Is this an issue with the phone or could it be an issue with the SIM?

I had in a blackberry, now it is in a Samsung G6.

Re: Network locked SIM card inserted

Kaiyo — Sat, 19 Nov 2016 02:50:38 GMT

Most likely your phone is locked. Where did you buy it from?

Re: Network locked SIM card inserted

TML2016 — Sat, 19 Nov 2016 02:58:29 GMT

Bought it from a cell phone reseller... ill have to go back tomorrow...

any instructions if not locked?

Re: Network locked SIM card inserted

Kaiyo — Sat, 19 Nov 2016 03:01:29 GMT

You can try different companies' sim (if you have any to try). That way you can rule out if it's locked or not.

Re: Network locked SIM card inserted

TML2016 — Sat, 19 Nov 2016 03:23:28 GMT

does it have to be another company? tried another public mobile, didnt work

Re: Network locked SIM card inserted

Kaiyo — Sat, 19 Nov 2016 03:38:57 GMT

If you try another company you can rule out if it's locked or not. You know it's not locked to Telus/Koodo. So it leaves Bell (and subsidiaries) and Rogers (and subsidiaries), it's probably not wind.

Re: Network locked SIM card inserted

jgorman — Sat, 19 Nov 2016 03:55:52 GMT

Definitely sounds like the phone is locked

Re: Network locked SIM card inserted

computergeek541 — Sat, 19 Nov 2016 05:14:40 GMT

It's definitely locked to some cell phone provider. If it were unlocked, the phone would not be saying network locked/invalid sim/asking for aa network NCK code. Being unlocked doesn't always mean compatible but even an incompatible phone wouldn't give you such an error message; it just wouldn't be able to connect to your network.

In the past, there have been phones that have been "personalized". A personalized cell phone differed from an unlocked phone by that it would only work with one other company's sim card. Because of that, you really need to try sim cards from at least 2 other providers other than the original locked carrier. I haven't seen a "personalized" phone in a while, but it's always still a possiblity, especially if it's an older model.