topic Re: Sim Activation in Get Support

Sim Activation

Jason9 — Wed, 05 Jan 2022 05:37:46 GMT

Hello,

I had purchaced a SIM card from a big Brand store. We registered it there at the store and went home. I stuck the card into my phone (Which is unlocked) and No Service is displayed.

I went to the self serve site and tried to register I have number but without the service I am unable to get the Verification code.

When I try the public mobile online activation I start off by putting my 19-digit number of my SIM card...Invalide SIM. (but this is what I did at the store)

When I goto selfserve.publicmobile.ca and try to enter the email address (that's right off the Profile and Account Details I printed) it says invaild email address.

I called the help center and it says there is money on it. I feel it need to be activated but I can not get into my account to do so. Any Help would be great. Thanks

Re: Sim Activation

krazykiwi — Wed, 22 Aug 2018 19:11:25 GMT

@Jason9 wrote:
Hello,
I had purchaced a SIM card from a big Brand store. We registered it there at the store and went home. I stuck the card into my phone (Which is unlocked) and No Service is displayed.
I went to the self serve site and tried to register I have number but without the service I am unable to get the Verification code.
When I try the public mobile online activation I start off by putting my 19-digit number of my SIM card...Invalide SIM. (but this is what I did at the store)
When I goto selfserve.publicmobile.ca and try to enter the email address (that's right off the Profile and Account Details I printed) it says invaild email address.
I called the help center and it says there is money on it. I feel it need to be activated but I can not get into my account to do so. Any Help would be great. Thanks

When you say you registered it at the store we assume you mean you activated it which would be why you are unable to activate it on PM site. Do you have a password for your account?

Re: Sim Activation

Anonymous — Wed, 22 Aug 2018 19:12:48 GMT

First try it different browser internet,

for activated >>

https://activate.publicmobile.ca/

if you still not working you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck

Re: Sim Activation

Mike40999 — Wed, 22 Aug 2018 19:15:13 GMT

Go to self serve, here is the link: https://selfserve.publicmobile.ca/

You have to enter username and password. You can check the status on the sim card if it is active.

Re: Sim Activation

will13am — Wed, 22 Aug 2018 20:41:01 GMT

@Jason9, it looks like the activation at the store failed in some way. At this point, the only solution is to contact the moderator team and have them resolve the problem. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team. Good luck and welcome to this service.