topic Changed number won't work in Get Support

Changed number won't work

thinkpink7380 — Tue, 04 Jan 2022 10:10:51 GMT

I recently changed my phone number and now my talk and text services do not work it shows my old phone number still as the current phone number in my settings any suggestions on what I can do

Re: Changed number won't work

Anonymous — Sun, 14 Nov 2021 21:31:09 GMT

@thinkpink7380

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

How to Changing Your Number,

You can change your phone number up to 4 times every 30 days after you’ve activated. To change go to your Self Serve Account here link, and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Changed number won't work

Quigley — Sun, 14 Nov 2021 21:34:13 GMT

@thinkpink7380

Restart your phone and it should work!

Problem solved.

Re: Changed number won't work

hTideGnow — Sun, 14 Nov 2021 21:48:06 GMT

@thinkpink7380 turn off phone for 2 min, then power up again and see if it works

If still fails, you have a second phone to test it out instead?

Re: Changed number won't work

computergeek541 — Sun, 14 Nov 2021 21:52:50 GMT

@Anonymous wrote:
@thinkpink7380
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about
a 1 minute and put it back on,to refreshing your network,

How to Changing Your Number,
You can change your phone number up to 4 times every 30 days after you’ve activated. To change go to your Self Serve Account here link, and:
Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Please note that this isnt a website issue and instructions aren't needed how to change the phone number as the customer has already made the change.

Re: Changed number won't work

t_p — Sun, 14 Nov 2021 22:13:56 GMT

@thinkpink7380 wrote:
I recently changed my phone number and now my talk and text services do not work it shows my old phone number still as the current phone number in my settings any suggestions on what I can do

@thinkpink7380

Try one at a time::

- Rebooting phone

- Reseat SIM card

- Reset network settings

Edit: Not sure if changing number could affect it, but if nothing works, ask CS to check SIM provisioning:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Changed number won't work

esjliv — Mon, 15 Nov 2021 02:31:53 GMT

@thinkpink7380 wrote:
I recently changed my phone number and now my talk and text services do not work it shows my old phone number still as the current phone number in my settings any suggestions on what I can do

@thinkpink7380

Are you by chance an iphone user?

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Try performing a RESET of the NETWORK SETTINGS of your device.