topic Re: Lost phone before a self serve account was created in Get Support

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Carlos18 — Wed, 05 Jan 2022 05:37:03 GMT

Re: Lost phone before a self serve account was created

KMG — Wed, 22 Aug 2018 00:07:45 GMT

Send a private message to the Moderator Team with all the details so that they can suspend the account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone before a self serve account was created

Carlos18 — Wed, 22 Aug 2018 00:25:55 GMT

Thank you

Re: Lost phone before a self serve account was created

Luddite — Wed, 22 Aug 2018 01:36:13 GMT

@Carlos18 An account was created, otherwise PM could not be charging you. In addition to contacting the moderators, I suggest you call your credit card company to see if they will stop further payments.

Re: Lost phone before a self serve account was created

krazykiwi — Wed, 22 Aug 2018 01:47:13 GMT

@Luddite wrote:
@Carlos18 An account was created, otherwise PM could not be charging you. In addition to contacting the moderators, I suggest you call your credit card company to see if they will stop further payments.

I addition that means the Sim card was activated otherwise, just like Luddite said, PM could not be charging you, as activation and account setup are required prior to entering CC information.