topic Invalid Sim in Get Support

Invalid Sim

om0039 — Wed, 05 Jan 2022 05:37:03 GMT

The first time I tried to activate, everything was fine until the very last step. The payment did not go through.

Ever since then, I cannot try activating as I get the error, "Invalid Sim". I triple checked that my 19 digit code was correct, but Im having no luck. PLEASE HELP! I want to get the Fall 2016 promotion before it expires.

Re: Invalid Sim

daredogg — Fri, 18 Nov 2016 23:16:23 GMT

@om0039 since the payment didn't go through, you're going to need to clear your cache and delete the cookies for publicmobile.ca and try again. Do that or try a different browser. These were the instructions that @Mary_M put in a post last week if your cc isn't charged.

Re: Invalid Sim

om0039 — Fri, 18 Nov 2016 23:44:52 GMT

Hey, I tried clearing all cache and browsing data, i tried every single browser possible (safari, chrome, firefox, opera), I even tried restarting my computer. No luck...

Re: Invalid Sim

anele26 — Fri, 18 Nov 2016 23:54:23 GMT

I have the same problem. I inserted the sim into my phone and it recognizes public mobile now but doesn't let me call or text. Someone me tinned it could be partially activated and I should pm the mods and email. That was an hour ago. I guess I'm out of luck until tomorrow morning

Re: Invalid Sim

clavije — Sat, 19 Nov 2016 00:00:06 GMT

if you did not clear the cache you could have gone and re do it again the brouser save the most input that you did ( it happen to me with my first phone ) now you may need the help of a MOD to finish your instalation

Re: Invalid Sim

Civic_E — Sat, 19 Nov 2016 00:01:50 GMT

Same issue. I was using vouchers to sign up. All vouchers are now invalid!

Re: Invalid Sim

anele26 — Sat, 19 Nov 2016 15:47:28 GMT

Has anyone gotten any help?