topic Re: Forgot Password Feature Not Working in Get Support

Forgot Password Feature Not Working

Gamercore — Wed, 05 Jan 2022 05:36:58 GMT

It looks like successfully completing the lost password form on the site doesn't result in a password reset email. The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked. How can I pay my bill if I can't log into my account?

Re: Forgot Password Feature Not Working

koimr1 — Tue, 21 Aug 2018 22:08:15 GMT

@Gamercore wrote:
It looks like successfully completing the lost password form on the site doesn't result in a password reset email. The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked. How can I pay my bill if I can't log into my account?

Unfortunately you are correct - this feature is broken and has been for a long time.

Send the mods a private message by clicking here and providing your email address, phone number and a description of your problem - they will be able to reset your password. 🙂

Re: Forgot Password Feature Not Working

sandy123 — Tue, 21 Aug 2018 22:39:31 GMT

You can also try to reset another email address

Re: Forgot Password Feature Not Working

RobertQc — Tue, 21 Aug 2018 22:41:57 GMT

Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”

Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).