topic Active a new sim on a current account in Get Support

Active a new sim on a current account

Willbell — Wed, 05 Jan 2022 05:36:57 GMT

How can i active my new sim card on my current account i cant acess the email which my account is registered to

Re: Active a new sim on a current account

krazykiwi — Tue, 21 Aug 2018 22:16:23 GMT

@Willbell wrote:
How can i active my new sim card on my current account i cant acess the email which my account is registered to

In "My Account" there is an option on the right to change sim card.

Re: Active a new sim on a current account

Anonymous — Tue, 21 Aug 2018 22:19:13 GMT

@Willbell, are you saying that you are unable to log in to your self serve portal? If so, and you need to get the password reset, you will need to send a private message to the moderator team and ask them to reset it for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Once you have access, follow the directions of @krazykiwi to update your SIM.

Re: Active a new sim on a current account

krazykiwi — Tue, 21 Aug 2018 22:22:28 GMT

@Anonymous wrote:
@Willbell, are you saying that you are unable to log in to your self serve portal? If so, and you need to get the password reset, you will need to send a private message to the moderator team and ask them to reset it for you.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Once you have access, follow the directions of @krazykiwi to update your SIM.

Thanks ab Test, I wasn't sure if he was saying he can not access the account or not.