topic Re: Failed activation. Credit card not charged in Get Support

Failed activation. Credit card not charged

anele26 — Wed, 05 Jan 2022 05:36:54 GMT

Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact a moderator

Re: Failed activation. Credit card not charged

JaK — Sat, 19 Nov 2016 02:20:30 GMT

Hi @anele26;

This will require a moderator to fix, and unfortunately they are way behind right now due to this promo, so won't likely get to you for several days. The good news is that PM has indicated that they will honour the promo even after the 20th for people in your situation, see http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and...

What you should do at this point is send a private message to one of the mods, include the info as per this post http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

You will need to be patient, but they will get to you.

Re: Failed activation. Credit card not charged

anele26 — Sat, 19 Nov 2016 11:26:32 GMT

Thank you @JaK

@Shazia_K - I mistakenly didn't include all my information when I sent my pm. Is there a way I can add the information to the same pm

Re: Failed activation. Credit card not charged

JaK — Sat, 19 Nov 2016 12:44:07 GMT

You're welcome @anele26!

I don't think there is any way to pull back pms, think you should just resend with the additional info.

Re: Failed activation. Credit card not charged

anele26 — Sat, 19 Nov 2016 13:34:32 GMT

Thanks @JaK. I tried again. Hopefully it has all the right info now