topic Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response in Get Support

DAY 8- Porting from Koodo PrePaid - Waiting for Response

fch — Wed, 05 Jan 2022 05:36:36 GMT

I was able to successfully sign up my wife to PM using a new number. I need to port her old number from Koodo Prepaid, which is not possible in self-serve as i get an error " We are experiencing difficulties at the moment. Please contact Public Mobile".

I have read on the community and both Shazia_K and Mary_M had confirmed to me via private message long while back (start of promo) that the number needs to be ported in manually.

I have Private Message Shazia_K and have sent an email (Contact Us) link for this request Yesterday. I am creating this thread/Post to track and request Mod's to provide assistance in porting over the number as Koodo PrePaid account expires on Nov 25 and I don't want to load more $ in it to keep it active for porting.

Hoping that Mod's are able to help out in reasonable time frame and I do not have to load more $'s into Koodo account. I know Mod's have helped me out in the past and am expecting the amazing service from them this time around as well. I do understand that they are extremely busy right now...

The support request ticket number is #4559-1484.

Re: Porting from Koodo PrePaid Number

pizza — Fri, 18 Nov 2016 21:54:04 GMT

Hey!

I also have a Koodo prepaid number that I want to have ported, and I first contacted the mods last Friday and have heard nothing since. My bill is due tomorrow and I'm pretty upset that I'll likely have to pay for another month before my number was able to be ported. 😞

So, if they can help you, I also hope that they can help me before tomorrow 😞 @Shazia_K (tagging here so the mods see your message too!)

Best of luck to you!

Re: Porting from Koodo PrePaid Number

riversday — Fri, 18 Nov 2016 22:40:22 GMT

Unfortunately you have to wait. I came over from Koodo prepaid as well and had to get one of the mods to complete the porting process for me. I believe in the announcement earlier today was that they will honour the plan as long as you were contacting the mods before Nov 20th.

Re: Porting from Koodo PrePaid Number

Luddite — Fri, 18 Nov 2016 22:47:48 GMT

Two suggestions:

- keep using your Koodo SIM until it stops working

- buy the cheapest Koodo prepaid plan you can tolerate to maintain an actove account

Pay attention to these points:

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Wait paitiently; apparently Koodo prepaids are extemely tricky to transfer and actually involve PM terminating your Koodo account just before transferring it.

Re: Porting from Koodo PrePaid Number

hirondelle — Sat, 19 Nov 2016 00:44:12 GMT

I'm in the same boat. I just sent a PM to the mods and I will be patiently waiting for a port. Good luck to all 🙂

Thanks especially to Luddite for explaining why a prepaid port takes longer than a postpaid from the same company.

Re: Porting from Koodo PrePaid Number

mohammedessam — Sat, 19 Nov 2016 01:48:44 GMT

Other option will cost you $ but will be faster
Buy a bell or fido sim card and transfer your number from koodo to either one of them as a prepaid number then port that number to PM.
It will cost you but you are guranteed
If you signup with fido, don't load money into the account, select pay per minute and it will only cost you $10 for the sim card

Re: Porting from Koodo PrePaid Number

clavije — Sat, 19 Nov 2016 02:15:00 GMT

according to the part wher they ask you if you want to port or a new number, very clearly stated that if you are a koodo or PC mobile customer get a new number and after ask a mod to port your number

Re: Porting from Koodo PrePaid Number

fch — Mon, 21 Nov 2016 15:07:11 GMT

Hi Mods, @Shazia_K@Mary_M@Caroline_D@Saray_O

I would greatly appreciate your assistance in porting over Koodo PrePaid number to Public Mobile Temp Number. I have already sent private message's last Thursday and email (from Contact us) but no response. The support request ticket number is #4559-1484.

As PM service is not that useful unless the number is ported over and I can't port over the number in self-serve as it gives an error asking me to contact Public Mobile.

Hopefully (fingers crossed), porting will happen soon...

Re: Porting from Koodo PrePaid Number - Waiting for Response - DAY 6

fch — Tue, 22 Nov 2016 13:34:55 GMT

Today is DAY#6 and still waiting for response from Public Mobile Mods. The support request ticket number is #4559-1484.

Re: Porting from Koodo PrePaid Number - Waiting for Response - DAY 6

mohammedessam — Tue, 22 Nov 2016 15:10:19 GMT

@fch
Follow my suggestion above and you will be able to port your number yourself
It will cost you $5 to get a fido sim card off kijiji
Then transfer your number to PM from fido
If you want a bell sim card, i have an extra one i can send you the number, all you have to do is port your koodo prepaid number to bell, then call bell and obtain your account number then start the port yourself
If you want the bell sim card it will not cost you anything

Re: Porting from Koodo PrePaid Number - Waiting for Response - DAY 6

fch — Tue, 22 Nov 2016 17:45:02 GMT

Once I have the fido SIM card, how do I go about activating it on fido prepaid?. The minimum prepaid activation is $15.75/month. I would appreciate if you can provide more details...

Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response

fch — Wed, 23 Nov 2016 14:10:21 GMT

Public Mobile Mods,

I am still waiting for my porting request from Koodo Prepaid to Public Mobile. The support request ticket number is #4559-1484.

The longer it goes on more frustrating it gets. It reminds me of a person who's request was answered by Mod's right away as he was sending than Private Messages every 2 minutes and flooding their system. The person got the attention of Mod's right away and had the issue resolved.

I am not there yet, but patience will run low in few days and no matter how long is your backlog waiting for a port request for more than 10 days (6+4 more) will be too much to handle.

Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response

Rockdaddy22 — Wed, 23 Nov 2016 14:13:13 GMT

Does your old sim still work?

Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response

Mannie — Wed, 23 Nov 2016 15:26:56 GMT

Day 6 for me too

Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response

fch — Wed, 23 Nov 2016 15:29:41 GMT

Yes, old SIM Still works.

But the Koodo PrePaid plan expires on Nov 25. I don't want to renew it for full month as there is no pro-rated refund on prepaid account from Koodo.

I do know they are catching up. What I don't like is no news on how much backlog they have and how they are planning on addressing it.

For example, they can simply come out and say something like -- for all the people with porting issues, we will reset your account date to when the porting will occur. At least this way, when I have to renew my Koodo Prepaid for another month, I will be at ease.

Re: DAY 6- Porting from Koodo PrePaid - Waiting for Response

mohammedessam — Thu, 24 Nov 2016 15:51:12 GMT

@fch
When you activate a new sim from fido, you can choose the pay per minute option so you don't have to pay anything upfront
I have personally done it more than once before and it works fine
After the activation just call fido and obtain the account number then port it back to PM

Re: DAY 8- Porting from Koodo PrePaid - Waiting for Response

fch — Fri, 25 Nov 2016 14:49:27 GMT

Public Mobile Mods, @Shazia_K@Mary_M

I am still waiting for my porting request from Koodo Prepaid to Public Mobile. The support request ticket number is #4559-1484.

Re: DAY 8- Porting from Koodo PrePaid - Waiting for Response

fch — Fri, 25 Nov 2016 16:15:19 GMT

Any ETA on when this request will be processed?

Re: DAY 8- Porting from Koodo PrePaid - Waiting for Response

fch — Fri, 25 Nov 2016 20:35:38 GMT

Thanks Shazia for porting the number from Koodo Prepaid.

Re: DAY 8- Porting from Koodo PrePaid - Waiting for Response

Rockdaddy22 — Fri, 25 Nov 2016 22:22:30 GMT

Welcome to the PM family 🙂