topic Re: sim not working in Get Support

sim not working

bellafuhrer — Wed, 05 Jan 2022 05:36:27 GMT

hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

Re: sim not working

Anonymous — Tue, 21 Aug 2018 16:50:58 GMT

@bellafuhrer wrote:
hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

10 days!?

Does the sim work in any other phone? Is this new service? This being your first post I'm assuming so. Did you port your number over from another provider? Have you restarted the phone? Shut down, remove sim, restart, shut down, reinstall sim, restart.

..might work too.

I suspect you'll need to send a private message to the mods here and include your phone number and PIN to minimize back and forth identity verification.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET).

Re: sim not working

computergeek541 — Tue, 21 Aug 2018 20:56:30 GMT

@bellafuhrer wrote:
hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

I know that these things often don't fix things, but you'll want to try: seeing if your sim will work in another phone, inserting a friend's Public Mobile sim card in your phone, or even replacing your sim card.

These steps will help to determinenif you have a hardware, phone software, or account issue.

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:01:34 GMT

hi thank you for you reply. i actually tried that and none of it works. a different sim card works in the phone which means its the sim thats broken

Re: sim not working

jp2 — Wed, 22 Aug 2018 14:06:29 GMT

If the sim is broken you will need to purchase a new sim and change the sim number on your self serve account

Re: sim not working

Mike40999 — Wed, 22 Aug 2018 14:08:00 GMT

Try going to wal mart to buy another sim card !

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:08:24 GMT

is that the only way to solve the problem? the sim is just not working, maybe it can be reset?

its not actually cracked or anything like that

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:09:15 GMT

ok thats smart! i didnt know i can get one there. do u know where else i can go to get one?

Re: sim not working

jp2 — Wed, 22 Aug 2018 14:16:18 GMT

Does it allow the phone to connect to the network? If so maybe there is a problem with your account. Have you talked to the mods about your account?

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:16:07 GMT

no there is no service

Re: sim not working

Dunkman — Wed, 22 Aug 2018 14:23:44 GMT

@bellafuhrer

Agree with JP2. Either a problem with your account/service versus SIM card. SIM cards don't break down easily. You could try a new SIM card, but it also could still be a problem with account. You should contact moderator to see whether it is an account issue.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:25:44 GMT

thank you that was helpful. i contacted a moderator yesterday and they still did not reply. when can i expect an answer?

Re: sim not working

CS_Agent — Wed, 22 Aug 2018 14:29:23 GMT

Hi @bellafuhrer,

We've responded to your private message. Please check your inbox 🙂

Cheers,

Syed

Re: sim not working

bellafuhrer — Wed, 22 Aug 2018 14:37:31 GMT

i replied to u already!!

Re: sim not working

mimmo — Wed, 22 Aug 2018 14:43:50 GMT

@CS_Agent its great to see you active in the forums and responding to cutomers. Just the fact of you saying we have replied check your inbox is very infomative to the original poster and to the community as a whole.

Keep up the good work.