topic Re: Can't complete activation because the region dropdown is empty (for a new number) in Get Support

Can't complete activation because the region dropdown is empty (for a new number)

pgb — Wed, 05 Jan 2022 05:36:25 GMT

Hi there,

I can't complete the activation because the region dropdown is empty (for a new number). I tried with several browsers but always the same result.

Can anybody help?

Thanks

Re: Can't complete activation because the region dropdown is empty (for a new number)

neilselden — Fri, 18 Nov 2016 21:01:15 GMT

Hi,

This is a known issue.

The recommended fix is to clear your browser's cache and try again.

Hope this helps,

Neil

Re: Can't complete activation because the region dropdown is empty (for a new number)

jgorman — Fri, 18 Nov 2016 21:08:27 GMT

Clear your browser.

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Fri, 18 Nov 2016 21:33:08 GMT

I guess I'll try again later... 😞

Re: Can't complete activation because the region dropdown is empty (for a new number)

swz5005 — Fri, 18 Nov 2016 21:37:18 GMT

Have you tried different browser?

It seems right now, alot of people trying to catch the promotion before it ends so it's most likely over loading the system.

Re: Can't complete activation because the region dropdown is empty (for a new number)

Luddite — Fri, 18 Nov 2016 22:19:56 GMT

@swz5005 Also try:

- turning off any popup/ad blocker, and

- if you have long name(s) shorten them.

DO NOT transfer a number during activation; review this post:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Fri, 18 Nov 2016 22:48:22 GMT

> if you have long name(s) shorten them

You mean my first/last name? The name of my city (eg: Mississauga)?

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Fri, 18 Nov 2016 23:36:56 GMT

No luck, it doesn't work, regardless of the combinations of abbreviations that I try to use, computers, browsers, cache status.

I guess no publicmobile for me. 😞

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Sat, 19 Nov 2016 00:48:43 GMT

This is absolutely ridiculous, it doesn't work no matter how I try. There must be something about my various data combinations (name, address, etc.) that makes it fail for no reason (actually a bug, but still).

I'm at loss of words.

Moderators?

@Mary_M @Shazia_K @Saray_O ?

Re: Can't complete activation because the region dropdown is empty (for a new number)

mohammedessam — Sat, 19 Nov 2016 01:24:11 GMT

I just made a new activation for my brother today around 6:00 pm

Try different browser

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Sat, 19 Nov 2016 02:57:44 GMT

Definitely not a browser issue.

I've tried Chrome, Firefox, Safari and IE on various versions of Mac OS/X, iOS and Windows on 3 different computers and 1 iPhone.

I'm pretty convinced that there's something related to my data.

Re: Can't complete activation because the region dropdown is empty (for a new number)

kl25 — Sat, 19 Nov 2016 03:10:59 GMT

figured out a solution after trying for 2 days.

so i used my current address with a short form and the long form of my first name, didn't work, (it's a condo in downtown toronto). however, my girlfriend lives in the next building and it worked for her last week when i signed her up.

i tried every other tricks advised. different browser, clear cache, even different computer. none worked.

then i decided to use my folks' address in markham, worked with the short form of my first name but not the long form.

Re: Can't complete activation because the region dropdown is empty (for a new number)

pgb — Sat, 19 Nov 2016 05:11:28 GMT

I had to use my job address, and it worked! This is ridiculous but it worked. I changed it back after registration.

Thanks!

Re: Can't complete activation because the region dropdown is empty (for a new number)

kl25 — Sat, 19 Nov 2016 18:03:07 GMT

glad it worked!