topic Re: Phone account in Get Support

Phone account

Joeycc21 — Wed, 05 Jan 2022 05:36:22 GMT

My account is not working it says you do not have an active add on. I paid for my account it has province wide calling, I emailed public mobile it took them 2 days to ask what is my pin.

I then phoned them and they will not help because this is a new account and I don't have access to phone support.

Re: Phone account

jeferson — Fri, 18 Nov 2016 21:04:55 GMT

When they asked you for your pin by email, how did they ask you to respond? I'd respond to that email to take care of it. If they asked you to PM them instead, I'd do that. Now that they're looking at it, it shouldn't be much longer once you respond to their email.

Re: Phone account

Luddite — Fri, 18 Nov 2016 22:14:25 GMT

@Joeycc21 Follow the directions in this thread:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

Engage your patient persona; it may be several days before you have a response. 🙏