topic Re: Cannot add payment in Get Support

Cannot add payment

River — Wed, 05 Jan 2022 05:36:15 GMT

How is it possible I cannot load phone by calling 611 Cannot use self serve site down. What is this????

Re: Cannot add payment

vp6853 — Tue, 21 Aug 2018 11:54:58 GMT

I think it's *611 for PM.

Also, I was just able to login self serve.

Re: Cannot add payment

River — Tue, 21 Aug 2018 12:10:23 GMT

You did not read my post!!!!

Re: Cannot add payment

River — Tue, 21 Aug 2018 12:23:16 GMT

I am trying to change passwords. Message sent to email by PM but nothing in email spam junk.

Re: Cannot add payment

cmatassa — Tue, 21 Aug 2018 12:28:00 GMT

I think their system is experiencing issues at the moment.

I tried to login earlier this morning and it was down. However, I just logged in now and it worked. However, it says my plan is expired when I was on auto-pay and scheduled to automatically switch to a new plan today. I think this may be a system glitch as my phone is still working at the moment.

Re: Cannot add payment

will13am — Tue, 21 Aug 2018 12:34:24 GMT

@cmatassa wrote:
I think their system is experiencing issues at the moment.

I tried to login earlier this morning and it was down. However, I just logged in now and it worked. However, it says my plan is expired when I was on auto-pay and scheduled to automatically switch to a new plan today. I think this may be a system glitch as my phone is still working at the moment.

Generally, this is part of the account transformation at renewal time. Usually customers are encouraged to just use the service and only examine the account if something stops working.

Re: Cannot add payment

River — Tue, 21 Aug 2018 12:43:44 GMT

Obviously there still is a BIG PROBLEM.

Re: Cannot add payment

will13am — Tue, 21 Aug 2018 12:46:22 GMT

@River wrote:
I am trying to change passwords. Message sent to email by PM but nothing in email spam junk.

The password reset is under construction. You will need to reach out to the moderator team to reset the account password. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.