topic Re: Problems setting up account in Get Support

Problems setting up account

TMunro — Wed, 05 Jan 2022 05:35:50 GMT

I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.

Re: Problems setting up account

jp2 — Tue, 21 Aug 2018 00:02:41 GMT

Have you already attempted to make an account recently?

Re: Problems setting up account

TMunro — Tue, 21 Aug 2018 00:06:15 GMT

I tried for the first time yesterday using my mobile phone number. I got the message saying that My Number had already been used or it was invalid. Neither of which is true

Re: Problems setting up account

krazykiwi — Tue, 21 Aug 2018 00:07:40 GMT

@TMunro wrote:
I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.

You should be using your sim number to set up an account. Its something you must do first to get on the PM network.

Re: Problems setting up account

krazykiwi — Tue, 21 Aug 2018 00:08:21 GMT

@TMunro wrote:
I tried for the first time yesterday using my mobile phone number. I got the message saying that My Number had already been used or it was invalid. Neither of which is true

Is it a PM number?

Re: Problems setting up account

Luddite — Tue, 21 Aug 2018 00:09:43 GMT

I think you are on the wrong track. Do you

a) already have a PM account and are trying move your number, or

b) trying to activate a new account and move your number?

Re: Problems setting up account

TMunro — Tue, 21 Aug 2018 00:09:47 GMT

Are you talking about public mobile Sim card? The Sim card I have in my phone is a Telus Sim

Re: Problems setting up account

TMunro — Tue, 21 Aug 2018 00:10:30 GMT

Re: Problems setting up account

krazykiwi — Tue, 21 Aug 2018 00:11:10 GMT

@TMunro wrote:
Are you talking about public mobile Sim card? The Sim card I have in my phone is a Telus Sim

Yes Public mobile. PM is self sevre only so you need a PM sim card to setup a PM account

Re: Problems setting up account

Luddite — Tue, 21 Aug 2018 00:11:26 GMT

What exactly are you trying to do at Public Mobile?

Re: Problems setting up account

TMunro — Tue, 21 Aug 2018 00:15:18 GMT

OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.

Re: Problems setting up account

krazykiwi — Tue, 21 Aug 2018 00:17:15 GMT

@TMunro wrote:
OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.

You can order the sim first but you need to wait until you get it to set up the aaccount.

Cheers

Re: Problems setting up account

TMunro — Tue, 21 Aug 2018 00:18:53 GMT

Great thank you very much

Re: Problems setting up account

krazykiwi — Tue, 21 Aug 2018 00:21:19 GMT

@TMunro wrote:
Great thank you very much

You are welcome. I encourage you to buy one, they are the same price at London Drugs as they are on the PM site.

Re: Problems setting up account

will13am — Tue, 21 Aug 2018 00:52:58 GMT

@TMunro wrote:
OK, I think I understand. I was just trying to start an account using my current mobile phone number. I wanted to order the Sim card first from PM, and then port my current number to the p.m. SIM card.

@TMunro, please review this knowledge base article covering how to start the Public Mobile service. There are many articles covering other aspects of the service. Knowing this stuff is important to enjoying this service. Being primarily a self serve driven, there is greater reliance on the customer to know the product and be self sufficient with Public Mobile.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Getting-Started/ta-p/162

Re: Problems setting up account

Antonella — Sun, 21 Oct 2018 13:25:07 GMT

Hello in September we set up 2 different accounts one for my daughter and one for my dad. My daughter’s was able to use her phone immediately but my dad’s account is still not active. The account was set up st the store at the same time. Please advise on what steps we are missing. We have now paid for 2 months

Re: Problems setting up account

interceptor1001 — Thu, 21 Feb 2019 16:27:12 GMT

help me now

Re: Problems setting up account

Dunkman — Thu, 21 Feb 2019 16:37:41 GMT

@interceptor1001

Unfortunately, with Public mobile customer service model, there is no immediate help. No call centre or live chat model. You will need to contact moderator.

From your previous post:

can you activate my new sim card and transfer the balance from my old one to new one

You could activate your new SIM card yourself, but you will need help from moderator to transfer balance.

send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include all the relevant details, etc. Expect 1-2 day for response though