topic Re: Porting number in Get Support

Porting number

bud21ca — Wed, 05 Jan 2022 05:35:47 GMT

Can any moderator check my # to see if it can be ported over?

Re: Porting number

jp2 — Tue, 21 Aug 2018 00:04:08 GMT

For mod assistance you need to send them a private message.

What is your current provider?

Is your account in good standing?

Are you authorized on your account?

Re: Porting number

will13am — Tue, 21 Aug 2018 00:06:25 GMT

@bud21ca, number porting is a self serve function. The moderator team get involved only to redress failed ports. Login to the self serve and initiate a number change. The first step for a number port is a check of number eligibility. Generally, eligible means the number is in an active account with a competing carrier brand.

Re: Porting number

bud21ca — Tue, 21 Aug 2018 00:09:49 GMT

I am currently with Virgin mobile but recently tried porting out to koodo who said my number was not available to be ported for some reason?

Re: Porting number

Luddite — Tue, 21 Aug 2018 00:13:24 GMT

Put the Virgin SIM into your phone. Does it still work?

Re: Porting number

bud21ca — Tue, 21 Aug 2018 00:15:48 GMT

Yep, still using the Virgin sim.

Re: Porting number

will13am — Tue, 21 Aug 2018 00:22:34 GMT

@Luddite wrote:
Put the Virgin SIM into your phone. Does it still work?

This makes no sense. Eligibility to port simply means the number is a working number in an active account with a competing carrier brand. In any event, if you wish to port to koodo and are having issues, why are you asking Public Mobile? Koodo has various customer service options to follow up on porting your number.

Re: Porting number

bud21ca — Tue, 21 Aug 2018 00:23:55 GMT

I am asking public mobile, because I would like to switch to them not koodo.

Re: Porting number

krazykiwi — Tue, 21 Aug 2018 00:25:11 GMT

@bud21ca wrote:
I am asking public mobile, because I would like to switch to them not koodo.

As long as you fit the criteria as JP2 pointed out you will be able to port.

Re: Porting number

krazykiwi — Tue, 21 Aug 2018 00:27:54 GMT

@bud21ca wrote:
I am asking public mobile, because I would like to switch to them not koodo.

The big thing is to not cancel your account with Virgin. When you have your account setup with PM then port the number. Virgin account will be closed once you port.