topic Re: Cannot transfer number because it has been suspended in Get Support

Cannot transfer number because it has been suspended

jrroy1984 — Wed, 05 Jan 2022 05:35:40 GMT

I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number could be temporarily reactivated for the transfer.

Re: Cannot transfer number because it has been suspended

mynamejc — Mon, 20 Aug 2018 21:48:39 GMT

Hi,

You may wish to contact @CS_Agent via PM so they can help you out. Don't post any personal information in the forum, send it to them via PM.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Cannot transfer number because it has been suspended

Wedt — Tue, 21 Aug 2018 16:28:43 GMT

Re: Cannot transfer number because it has been suspended

kav2001c — Mon, 20 Aug 2018 22:57:31 GMT

Top up to reactivate account then port

If intrabrand (Public to Koodo) then ask for account credit after complete

Re: Cannot transfer number because it has been suspended

Wedt — Tue, 21 Aug 2018 16:29:23 GMT

Re: Cannot transfer number because it has been suspended

Blad_R — Tue, 21 Aug 2018 13:26:34 GMT

Good morning,

Thank you for contacting us. I understand that you would like to port your phone number from to Public Mobile and I am sorry to hear that you have issues with it!

This link will takes you directly to compose a message for the Moderator Team profile. So you can click on it and send us a private message right away!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I hope that I was able to provide you with a suitable answer and feel free to send us a message if you have any questions.

Respectfully,

Your Public Mobile Team

Re: Cannot transfer number because it has been suspended

mimmo — Tue, 21 Aug 2018 13:41:30 GMT

@Blad_R I am 99% sure that the poster already sent a message (several in fact) to the modreator team. By asking them to send another message doesn't that put them at the bottom of the queue? cant their orriginal messages be answered first?

Re: Cannot transfer number because it has been suspended

CS_Agent — Tue, 21 Aug 2018 14:13:52 GMT

@mimmo,

Thank you for your concerns. This will be taken care of.

Thanks again!