topic Re: If my number became inactive do I also lose all addons? in Get Support

If my number became inactive do I also lose all addons?

ktf — Wed, 05 Jan 2022 05:35:38 GMT

Hi PM community,

Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days?

Thanks in advance for your help.

Re: If my number became inactive do I also lose all addons?

ShawnC13 — Mon, 20 Aug 2018 20:32:47 GMT

@ktf wrote:
Hi PM community,

Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days?

Thanks in advance for your help.

If you leave your account unpaidf or 90 days after it expires you will lose everything. Phone number current plan (No big deal unless it is a promo no longer offered) and anything associated with your account as it gets closed.

Re: If my number became inactive do I also lose all addons?

ktf — Mon, 20 Aug 2018 20:41:51 GMT

Hi ShawnC13, so if I renew before 90 days, all addons will be re-instated?

Re: If my number became inactive do I also lose all addons?

SD08 — Mon, 20 Aug 2018 21:14:22 GMT

@ktf wrote:
so if I renew before 90 days, all addons will be re-instated?

@ktf

Yes, if your account is renewed on any plan within 90 days after expiry of the last plan, you'll get to keep whatever add-ons you had.

Re: If my number became inactive do I also lose all addons?

srlawren — Mon, 20 Aug 2018 23:37:03 GMT

@ktf I'd recommend initiating the process around the 86 or 87 day mark (or sooner), if possible. Just to allow yourself a margin of error to get help if there's any issue reactiving the account. I'm not saying there will be, but better to be prepared if possible.