topic Sorry, your current plan does not include text messaging Error in Get Support

Sorry, your current plan does not include text messaging Error

peterkirkoc — Wed, 05 Jan 2022 05:35:36 GMT

Can anyone help me with this? I activated my line on Wednesday night and have not been able to get text messaging or data working. I use my line for business, and this is killing me.

Thanks,

Pete

Re: Sorry, your current plan does not include text messaging Error

xCameron94x — Fri, 18 Nov 2016 19:44:37 GMT

I got the same message. It turns out when I activated my SIM my plan didnt selected but it charged me $120. I went into self serve, found out i didnt have a plan. So i went to change plan and chose the Fall 2016 promo plan!.The funds were then deducted from my account (I had a $120 balance)

Everything was fine after that! Hope this helps

Re: Sorry, your current plan does not include text messaging Error

AndreLaranjeiro — Fri, 18 Nov 2016 19:45:47 GMT

Go to your plan, and make sure you selected the correct options. You may have forgotten to select text messaging, etc. If this doesn't work, and you have JUST signed up, give it some time, due to the high volume of registrations, it takes some time to fully activate. If all else fails, contact a moderator! They're the best!

Re: Sorry, your current plan does not include text messaging Error

peterkirkoc — Fri, 18 Nov 2016 20:34:00 GMT

I just checked and everything is displayed correctly: This is a copy and paste from my account directly. Also, I activated on Wednesday. My wife also did the same and did not have this issue. Need to get this fixed asap!

My Plan

Pick & Pay

This plan includes: -

- 12GB Data
- Fall 2016 Promo
- Unlimited International Text
- Unlimited Provincial Talk

$120 per 90 Days

Re: Sorry, your current plan does not include text messaging Error

peterkirkoc — Sun, 20 Nov 2016 19:32:37 GMT

Is there any update on when I can get this resolved? I signed up for my service on Wednesday and still don't have any data or text messaging.

Re: Sorry, your current plan does not include text messaging Error

srlawren — Sun, 20 Nov 2016 20:20:05 GMT

@peterkirkoc calls work though? Inbound and outbound? Did you port a number from your previous provider? If so, did you first activate with a temporary number and then later attempt the port, or was the port part if your activation?

What phone are you using? Please be as explicit as possible, many phones have different sub-models with different network support. Also, is it a dual-SIM phone? Some dual SIM phones only support phone in slot #1 or have other weird restrictions. If it's dual-SIM, have you tried the other slot?

Also, have you tried powering off the phone, removing the SIM card, waiting 2-3 mins, then reinserting the card and powering back on? Any difference?

Re: Sorry, your current plan does not include text messaging Error

peterkirkoc — Mon, 21 Nov 2016 16:10:17 GMT

The phone I am using is an iPhone 5 that has been unlocked. I did not port my number over, I got a new one from Public Mobile, so it is not a porting issue.

I have tried powering the phone on and off several times, and I've also removed the sim card and put it back in. If I use my old Rogers sim card, everything works fine. It's just with the public mobile service.