topic Question in Get Support

Question

Dio331 — Wed, 05 Jan 2022 05:35:23 GMT

Hello,
I just ported my old phone number from TELUS to Public Mobile and everything is working great.
I had no contract with Telus and my question is: do I have to contact TELUS now to tell them I switched providers?

Thank you very much for you help.

Re: Question

jheili99 — Fri, 18 Nov 2016 17:28:00 GMT

hi and welcome..

now, once port was successful Telus account will automatically close...and they will send you a final bill ..

cheers

Re: Question

ayoung3366 — Fri, 18 Nov 2016 17:28:50 GMT

once your port your number from Telus it automatically cancels your plan with them so there is no need to contact Telus after.

Re: Question

trshtup — Fri, 18 Nov 2016 18:12:06 GMT

I just went through the same process with Bell, and was concerned about my servive being canceled as well. A couple of days after dialing every thing in with PM I called Bell to make sure everything was legit, and it was. I imagine Telus is the same - your service with them will be deactivated but you should definalety call them to get confirmation on the cost of your final bill (or credit if you're lucky). 🙂