topic Keep getting disconnected from cell network in Get Support

Keep getting disconnected from cell network

jkim — Wed, 05 Jan 2022 05:35:21 GMT

Hi,

I'm a new PM subscriber (signed up for the $40/12GB promo!) as of yesterday, but I'm not too pleased with the cellular connection/service so far.

I was previously on Telus, and had no issues in the past with my cellular service, but when I woke up this morning, my cell phone showed no service. I restarted my phone and it worked. A couple of hours later, I was driving and the service dropped again. I restarted my phone again and this time everything worked except for my data connection. It keeps dropping connection from time to time randomly.

I'm currently using an unlocked Samsung Galaxy S4.

Can someone please help?

Re: Keep getting disconnected from cell network

jkim — Fri, 18 Nov 2016 17:52:59 GMT

@Mary_M can you please help?

Re: Keep getting disconnected from cell network

Saray_O — Mon, 28 Nov 2016 17:15:59 GMT

Hi @jkim,

I'm sorry we were unable to assist you earlier. Are you still having issues with your connection? If so, try rebooting your phone. If the issue still persists send me a private message with your Public Mobile account number and I will look into this! 🙂

Re: Keep getting disconnected from cell network

winjer — Thu, 01 Dec 2016 01:26:58 GMT

I'm having the same issue. My connection drops off and I have to manually select the network again to connect. It looks like I have to manually connect after restarting my phone as well.

Re: Keep getting disconnected from cell network

Mary_M — Sat, 10 Dec 2016 17:18:01 GMT

Hello @jkim and @winjer,

Thank you for reaching out to us and for your patience 🙂

Sorry to hear that you've been having some connection trouble! Have you tried Saray's suggestion?

If not, I recommend that you try inserting your SIM in a different (unlocked) device - and try another SIM in your device to compare results. Also make sure that your phones are updated to the latest OS.

Please us know how it goes - you might need to acquire a new SIM card.

Thanks!

Mary