topic Re: *99 Call Control and Call Forwarding from Telus Landline to PM in Get Support

*99 Call Control and Call Forwarding from Telus Landline to PM

funpig — Tue, 04 Jan 2022 10:10:41 GMT

I wish PM would add Call Control feature to its service.

I have Call Control on my Telus landline and it helps to cut down on robocalls and spam calls. I think this service would also be a benefit to PM by reducing amount of wasted calls and traffic on their system.

Unfortunately, when I call forward my Telus number to my PM cell phone, the Telus call control becomes disabled. I.E., an unwanted call to my call controlled telus number will go through to PM. As soon as I deactivate call forwarding, the call control resumes working.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

will13am — Tue, 16 Nov 2021 23:46:34 GMT

@funpig , I believe call forwarding is unconditional as far as number filtering goes. In other words, the forwarding take place before the filter, not after.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

CountyDownIeUk — Wed, 17 Nov 2021 03:21:48 GMT

@funpig wrote:
I wish PM would add Call Control feature to its service.

I have Call Control on my Telus landline and it helps to cut down on robocalls and spam calls. I think this service would also be a benefit to PM by reducing amount of wasted calls and traffic on their system.

Unfortunately, when I call forward my Telus number to my PM cell phone, the Telus call control becomes disabled. I.E., an unwanted call to my call controlled telus number will go through to PM. As soon as I deactivate call forwarding, the call control resumes working.

Assuming your home phone does not have all your contacts stored.....although it is available now with some models. There is no need for *99 on a mobile phone.

On your mobile phone:

List every contact friend, business, agency, relative, enemy, lover, x lover etc.

Manage your DND settings

Take caution when any call does not include a name or an unrecognized name.

Don’t answer and let it go to VM.

Decide later to block or not.

Block, block and block some more.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

shimdog — Wed, 17 Nov 2021 05:20:05 GMT

Can't you just block any unwanted numbers. I've never heard of any specific services that would filter for you from other mobile providers.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

Anonymous — Wed, 17 Nov 2021 06:29:51 GMT

@shimdog : Google it and you'll learn that it would be a hassle to administer. No thanks. But I'm one of those that just answers the dang phone. I don't understand all the ignore any call or unknown caller etc. It takes the 10 seconds to answer and discover that it's a junk call and hang up. I don't get it.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

shimdog — Wed, 17 Nov 2021 13:17:05 GMT

@Anonymous Based on the descriptions here I thought this feature was filtering numbers. It sounds like a huge nuisance to your callers to prompt this with essentially a captcha when they call you. What I meant was answer unknown numbers and then block them if there spam. You should only be getting spam calls from time to time anyways

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

funpig — Fri, 19 Nov 2021 17:55:08 GMT

Perhaps if some of you understood how *99 Call Controll works, you would see the benefits: https://www.telus.com/en/bc/support/article/call-control-for-mobile-devices-explained It is a pretty nifty feature. If your human friend calls your number the first time, call control will provide a random one digit code for your friend to push before their call goes to you. After the first time call control will remember your friend's number and a code will not be required the next time your friend calls you. On the other hand, if it is a robo/spam call, the robo caller is unable to understand nor enter the one digit code, so the robo call is automatically blocked from ever going to your phone. Once you turn on *99, you stop receiving robo calls, just calls from humans. No need to pick up and hang up, or manually block or fill up your voice mail. So it saves you a lot of annoyance and wasted time. DND is not as useful because it prevents new friends or business clients or other humans not on your contacts list from calling you until you manually add them on your contact list. As I said at the beginning, any feature that can reduce wasted network traffic would also benefit the service provider.

Re: *99 Call Control and Call Forwarding from Telus Landline to PM

srlawren — Fri, 19 Nov 2021 18:18:35 GMT

@funpig wrote:
Perhaps if some of you understood how *99 Call Controll works, you would see the benefits:

@funpig agreed 100%. Koodo (post-paid only) offer this on their plans at no charge and it has single-handedly stopped 99.9% of the frequent spam calls I used to get. I only have a handful of friend and family that call me with any regularity, so I added them to the skip list and they come right through. I missed one and when they asked me how come they had to press a number to connect I just explained it and then added them to the list after the call. It's taken next to no effort after the first 5-10 mins to set up my initial skip list, and has saved me from a ton of junk, robo, hang-up calls.

EDIT: I should add--I nearly jumped ship to Fido a little while back for their more relaxed VoLTE support (any device capable can use it at Fido vs. only the listed supported devices at Koodo), but when I looked closer I realized they didn't have Call Control. The trade-off was definitely not worth it. Great investment from Telus, I'm sure I'm not the only one that's been swayed to stay.