topic Re: Would like a refund in Get Support

Would like a refund

victoriadewar — Wed, 05 Jan 2022 05:35:12 GMT

I purchased a SIM card 8 days ago and never recieved it. I would like a refund for my SIM card as I no longer need it, since I will not be able to take advantage of the promotion offer. Please let me know how I go about getting my money back.

Thanks.

Re: Would like a refund

Tup — Fri, 18 Nov 2016 17:03:13 GMT

Shouldn't take that long. Did you get any confirmation email or shipping email?

Re: Would like a refund

rileyjaun — Fri, 18 Nov 2016 17:03:22 GMT

I think they will honor the plan despite you registering late. They are very accommodating, just over whelmed at the moment. I'm sure they'll be able to help you out

Re: Would like a refund

exsoldier84 — Fri, 18 Nov 2016 17:04:24 GMT

you can also go to the Toronto location to go pick up your SIM physically if you haven't received it yet. It's worth it to get it and still sign up because this deal is the best right now in Canada.

Re: Would like a refund

gbokodi — Fri, 18 Nov 2016 17:05:25 GMT

@victoriadewar wrote:
I purchased a SIM card 8 days ago and never recieved it. I would like a refund for my SIM card as I no longer need it, since I will not be able to take advantage of the promotion offer. Please let me know how I go about getting my money back.

Thanks.

took me 1 day shipping....shouldn't take longer then 2-3 business days.

they have sim cards DT for those who will not get it in time.

go DT ask them for a sim card and then once yours arrive you send it back? just a suggestion

Re: Would like a refund

victoriadewar — Fri, 18 Nov 2016 17:06:52 GMT

I got a confirmation and shipping email 5 minutes after I ordered the SIM card, last Thursday. I would like a refund. How do I get one?

Re: Would like a refund

Saray_O — Mon, 28 Nov 2016 17:28:02 GMT

Hi @victoriadewar,

I'm really sorry about this. If you haven't been contacted by another agent, send me a private message with the email address you used to order the SIM card and the order number.

Thank you!

Re: Would like a refund

Rebeccalynn_86 — Mon, 24 Feb 2020 19:27:05 GMT

I paid the wrong bill I would like a refund I pushed *611 thinking I was going to be directed to TELUS. Turns out I paid way too much on my public bill. Over payment

Re: Would like a refund

dabr — Mon, 24 Feb 2020 19:29:52 GMT

@Rebeccalynn_86 wrote:
I paid the wrong bill I would like a refund I pushed *611 thinking I was going to be directed to TELUS. Turns out I paid way too much on my public bill. Over payment

@Rebeccalynn_86 Any over payment will stay in your account and will be used to pay for your next renewal cycle. Usually refunds can take upto a month so it might be best to leave the extra funds in your account.