topic Re: my number is not working after chatr port in Get Support

my number is not working after chatr port

a2dal — Wed, 05 Jan 2022 05:34:41 GMT

Hi Guys

Ported over my number from chater yesterday morning.

Data and text is fine.

but my phone is not receiving any calls

been allmost 24 hours

Cheers

A2dal

Re: my number is not working after chatr port

BEST — Fri, 18 Nov 2016 20:21:18 GMT

The number likely hasn't completed porting yet, you will recieve a text when it's completed. A way to verify/validate it is to swap back to your chatr or call your number with it out and it should go to your chatr voice messaging service. Also restart your phone a few times.

Re: my number is not working after chatr port

a2dal — Sat, 19 Nov 2016 04:53:16 GMT

Thanks best.
I forgot to mention.
I actually got an error message right at the end of the port.

This could be the problem.
Waiting for a mod to pm me.

Cheers
A

Re: my number is not working after chatr port

computergeek541 — Wed, 20 Mar 2019 01:40:55 GMT

@gsmhere

The key to porting over a number from Chatr is to only use the account number for porting verification. Unfortunately, Chatr doesn't provide this unless you specifically phone them and ask for it.

Once you do that, send a private message to Public Mobile's moderators and have them resubmit the number porting request on your behalf. Moderators can be contacted by clicking on the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my number is not working after chatr port

gsmhere — Wed, 20 Mar 2019 02:03:56 GMT

I had entered all the information during the sign up process

but it seems like there is some issue with PM servers

i’ve also emailed the moderators

hope they get back soon

Re: my number is not working after chatr port

tayeb2020 — Wed, 20 Mar 2019 02:44:02 GMT

HI there,

when you use your chatr SIM card does it still work? if so the number was not ported yet.

and below is what I did when I ported my number from Chart.

Re: port my number

(((Hey there, Thanks for reaching out to us! I understand that you need help porting your Chatr number and I can surely assist you 🙂 In order for me to do so and for security purposes, may I ask for your Full Name, Phone Number & 4-Digit PIN? If you do not have the PIN, please reply to us with 3 of the following matching up your account: Date of Birth Full address with Postal Code Last top-up.)))

1-The above message is what I was asked by public mobile for porting my number from Chatr and I didnt contact chatr .the information provided to public mobile has to be the same as what you have with chatr.

2- I was also asked to provide Public mobile with my phone (IMEI number)

3- public mobiel SIM card has to be compatible with you phone.

I hope this will help

My number is not working after Rogers port

Vancouuver_User — Thu, 30 May 2019 16:31:23 GMT

Hi,

I have ported my number from Rogers > 24h ago and it is still not working.

It is very urgent because I am handing back my sim and phone to my employer tomorrow and need the number to work on my new phone.

Thank you for your help!

Re: My number is not working after Rogers port

duffer900 — Thu, 30 May 2019 16:51:31 GMT

@Vancouuver_User wrote:
Hi,

I have ported my number from Rogers > 24h ago and it is still not working.
It is very urgent because I am handing back my sim and phone to my employer tomorrow and need the number to work on my new phone.

Thank you for your help!

Is the old SIM still working in your rogers phone? If so the port hasn't finished yet.

Have you received the message that your port was successful?

If you have, the port my not have worked. In that case, please contact a moderator

(Moderators)>> Click here

Re: My number is not working after Rogers port

geopublic — Thu, 30 May 2019 16:52:07 GMT

@Vancouuver_User wrote:
Hi,

I have ported my number from Rogers > 24h ago and it is still not working.
It is very urgent because I am handing back my sim and phone to my employer tomorrow and need the number to work on my new phone.

Thank you for your help!

@Vancouuver_User 24 hours is a long time. Was it a Rogers business account? If yes, you might not be able to port the number unless your employer authorizes it. If it was a regular account then keep the sim and just hand back the phone. Once your port is complete that Rogers sim cannot be used anymore.